Internal Account Manager

EILEEN RICHARDS RECRUITMENT LIMITED; Darwen; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Career progression into external field

Modern working environment

Games room & social culture

Free onsite parking

Job summary

ER Recruitment is supporting a well-established manufacturer in the Blackburn area to recruit an Internal Account Manager. The role focuses on building strong customer relationships by phone and email, preparing quotations, processing orders, and guiding customers through the order journey to ensure an excellent service experience.

You will be part of a young, collaborative team with potential progression into external field sales and a modern working environment with a social culture.

Qualifications

• Previous experience in window, door or glazing industry is essential.
• Confident communicating with customers over the telephone.
• Highly organised with excellent attention to detail.
• Self-motivated with a proactive approach to customer service.

Responsibilities

• Build and maintain strong day-to-day relationships with customers by telephone and email.
• Prepare quotations and follow them through to order conversion.
• Process customer orders accurately and efficiently.
• Liaise with customers throughout the order journey, providing updates and resolving queries.
• Handle incoming enquiries professionally and confidently.
• Support customers with product knowledge and technical information.
• Work closely with the wider commercial and operations teams to ensure an excellent customer experience.
• Monitor weekly order intake against agreed KPIs.

Skills

Telephone communication

Customer relationships

Organisational skills

Attention to detail

Proactive customer service

Job description

The following information provides an overview of the skills, qualities, and qualifications needed for this role.

Blackburn

Competitive Salary

• Enjoy building strong customer relationships over the phone?
• Looking to join a growing business where no two days are the same?
• Want to develop your career with the opportunity to progress into field sales?

The Company

ER Recruitment are delighted to be working with our client, a well-established and growing manufacturer supplying high-quality building products to customers across the UK. Renowned for their commitment to quality, innovation and customer service, they are looking to strengthen their Internal Sales team with a commercially focused individual who thrives on building relationships and delivering first-class support.

Role & Responsibilities Of The Internal Account Manager

• Build and maintain strong day-to-day relationships with customers by telephone and email.
• Prepare quotations and follow them through to order conversion.
• Process customer orders accurately and efficiently.
• Liaise with customers throughout the order journey, providing updates and resolving queries.
• Handle incoming enquiries professionally and confidently.
• Support customers with product knowledge and technical information.
• Work closely with the wider commercial and operations teams to ensure an excellent customer experience.
• Monitor weekly order intake against agreed KPIs.
• Build long-term customer loyalty through outstanding service.

About You As The Internal Account Manager

• Previous experience within the window, door or glazing industry is essential.
• Confident communicating with customers over the telephone.
• Highly organised with excellent attention to detail.
• Naturally personable and enjoys building long-term relationships.
• Self-motivated with a proactive approach to customer service.
• Comfortable working in a fast-paced environment.
• Looking to be part of a young, collaborative team with future progression opportunities.

Additional Benefits

• Genuine career progression into external field sales.
• Modern working environment with a young, supportive team.
• Games room and excellent social working culture.
• Free onsite parking.

Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.

While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion.

We look forward to hearing from you