Internal Account Manager - Path to Field Sales (Windows/Doors)

Eileen Richards Recruitment Ltd; Lancashire; Sur place; GBP 26 000 - 38 000; Plein temps

Avantages offerts par ce poste

Free onsite parking

Modern working environment

Games room

Social working culture

Résumé du poste

ER Recruitment is assisting a well-established manufacturer in Blackburn to recruit an Internal Account Manager. You will build strong relationships with customers over the phone, prepare quotations, and manage orders from enquiry to delivery.

Ideal candidates will have experience in the window/door/glazing industry, be highly organised and customer-focused, and thrive in a fast-paced, collaborative team with clear progression into external sales.

Qualifications

• Experience in the window/door/glazing industry is essential.
• Confident communicating with customers over the telephone.
• Highly organised with excellent attention to detail.
• Naturally personable and enjoys building long-term relationships.
• Self-motivated with a proactive approach to customer service.
• Adaptable to a fast-paced environment.
• Seeks progression within a young, collaborative team.

Responsabilités

• Build and maintain day-to-day relationships with customers by telephone and email.
• Prepare quotations and follow them through to order conversion.
• Process customer orders accurately and efficiently.
• Liaise with customers throughout the order journey, providing updates and resolving queries.
• Handle incoming enquiries professionally and confidently.
• Support customers with product knowledge and technical information.
• Work closely with the wider commercial and operations teams to ensure an excellent customer experience.
• Monitor weekly order intake against KPIs.
• Build long-term customer loyalty through outstanding service.

Connaissances

Phone communication

Relationship building

Organised

Customer service

Team player

Description du poste

ER Recruitment is assisting a well-established manufacturer in Blackburn to recruit an Internal Account Manager. You will build strong relationships with customers over the phone, prepare quotations, and manage orders from enquiry to delivery.

Ideal candidates will have experience in the window/door/glazing industry, be highly organised and customer-focused, and thrive in a fast-paced, collaborative team with clear progression into external sales.