Internal Account Manager

Pertemps Black Country Perms; Smethwick; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Friendly working environment

Automatic enrolment into workplace DC/

Free on-site staff parking

On-site electric vehicle charging

Ongoing career development

23 days’ annual leave plus public hols

Job summary

Pertemps Black Country Perms in Smethwick is seeking an Internal Account Manager for a fast-paced manufacturing environment. You will develop and maintain strong relationships with existing customers, handle inbound enquiries and ensure orders are processed accurately.

You will drive additional revenue through outbound calls, lead generation and re-engage lapsed accounts, while supporting the wider sales team.

Qualifications

• Experience in internal sales, account management or B2B customer service.
• Confident making outbound calls and generating new business leads.
• Strong communication, negotiation and relationship-building skills.
• Commercially aware and able to work towards sales targets and KPIs.
• Organised with accuracy in processing orders and coordinating with internal teams.

Responsibilities

• Develop and maintain relationships with existing customers to meet their needs.
• Serve as the main contact for inbound customer enquiries.
• Generate B2B sales orders and coordinate with the dispatch team.
• Proactively generate new business through outbound calls and prospecting.
• Re-engage lapsed accounts to re-establish relationships.
• Support external Business Development Managers to maximise sales.
• Contribute to monthly sales reporting and market trend insights.

Skills

Account management

Outbound calls

Lead generation

Customer service

Relationship building

Negotiation

Communication

B2B sales

Target driven

Job description

We are recruiting an Internal Account Manager to work for a fast-paced manufacturing company based in Smethwick. This company is in the top 1000 companies to work for in the UK.

Job Duties and Responsibilities

• Develop and maintain strong, professional relationships with existing customers, ensuring their needs and expectations are consistently met.
• Act as the main point of contact for inbound customer enquiries, providing a responsive and professional service.
• Generate B2B sales orders accurately, ensuring all relevant information is communicated clearly to the dispatch team to support the timely processing of orders.
• Proactively develop new business opportunities through outbound calls, lead generation and prospecting activities.
• Contact lapsed accounts to re-establish relationships and generate new sales opportunities.
• Maximise revenue from existing customers by identifying opportunities to increase sales and develop accounts.
• Build new business relationships and broaden the customer base across relevant market sectors, including industrial, construction, railway, medical and food processing.
• Work towards agreed sales targets, KPIs, budgets and margin requirements, contributing to the overall performance of the internal sales team.
• Maintain a strong understanding of the company’s products, ensuring customers receive accurate and appropriate product information.
• Provide support to external Business Development Managers to help develop customer relationships and maximise sales opportunities.
• Contribute to monthly sales reporting by providing relevant information on sales performance, market trends, sector developments and key account activity.
• Maintain a high standard of customer service throughout the sales process, supporting customer satisfaction and long-term business relationships.

Skills and Experience Required

• The successful candidate will have previous experience in an internal sales, account management or business-to-business customer service role, with the ability to develop strong customer relationships and identify opportunities to increase revenue.
• They will be confident making outbound calls, generating new business leads, re-engaging, lapsed accounts and developing existing customer accounts.
• Strong communication, negotiation and relationship-building skills are essential, alongside a customer-focused approach and the ability to understand customer requirements and recommend suitable products or solutions.
• The candidate should be commercially aware, comfortable working towards sales targets and KPIs, and able to contribute towards achieving sales budgets and profit margins.
• Good organisational skills, accuracy when processing sales orders, and the ability to communicate effectively with internal departments are also important.
• A willingness to develop technical product knowledge, work collaboratively with colleagues and support the wider sales team will be key to success in this role

Benefits

• Competitive salary.
• Friendly working environment.
• Automatic enrolment into the company’s defined contribution workplace pension scheme.
• Free on-site staff parking.
• On-site electric vehicle charging.
• Ongoing career development opportunities.
• 23 days’ annual leave plus public holidays