Internal Account Manager

Eileen Richards Recruitment Ltd; Lancashire; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Free onsite parking

Modern working environment

Games room

Social working culture

Job summary

ER Recruitment is assisting a well-established manufacturer in Blackburn to recruit an Internal Account Manager. You will build strong relationships with customers over the phone, prepare quotations, and manage orders from enquiry to delivery.

Ideal candidates will have experience in the window/door/glazing industry, be highly organised and customer-focused, and thrive in a fast-paced, collaborative team with clear progression into external sales.

Qualifications

• Experience in the window/door/glazing industry is essential.
• Confident communicating with customers over the telephone.
• Highly organised with excellent attention to detail.
• Naturally personable and enjoys building long-term relationships.
• Self-motivated with a proactive approach to customer service.
• Adaptable to a fast-paced environment.
• Seeks progression within a young, collaborative team.

Responsibilities

• Build and maintain day-to-day relationships with customers by telephone and email.
• Prepare quotations and follow them through to order conversion.
• Process customer orders accurately and efficiently.
• Liaise with customers throughout the order journey, providing updates and resolving queries.
• Handle incoming enquiries professionally and confidently.
• Support customers with product knowledge and technical information.
• Work closely with the wider commercial and operations teams to ensure an excellent customer experience.
• Monitor weekly order intake against KPIs.
• Build long-term customer loyalty through outstanding service.

Skills

Phone communication

Relationship building

Organised

Customer service

Team player

Job description

Internal Account Manager
Blackburn
Competitive Salary

• Enjoy building strong customer relationships over the phone?
• Looking to join a growing business where no two days are the same?
• Want to develop your career with the opportunity to progress into field sales?

The Company: ER Recruitment are delighted to be working with our client, a well-established and growing manufacturer supplying high-quality building products to customers across the UK. Renowned for their commitment to quality, innovation and customer service, they are looking to strengthen their Internal Sales team with a commercially focused individual who thrives on building relationships and delivering first-class support.

Role & Responsibilities of the Internal Account Manager:

• Build and maintain strong day-to-day relationships with customers by telephone and email.
• Prepare quotations and follow them through to order conversion.
• Process customer orders accurately and efficiently.
• Liaise with customers throughout the order journey, providing updates and resolving queries.
• Handle incoming enquiries professionally and confidently.
• Support customers with product knowledge and technical information.
• Work closely with the wider commercial and operations teams to ensure an excellent customer experience.
• Monitor weekly order intake against agreed KPIs.
• Build long-term customer loyalty through outstanding service.

About You as the Internal Account Manager:

• Previous experience within the window, door or glazing industry is essential.
• Confident communicating with customers over the telephone.
• Highly organised with excellent attention to detail.
• Naturally personable and enjoys building long-term relationships.
• Self-motivated with a proactive approach to customer service.
• Comfortable working in a fast-paced environment.
• Looking to be part of a young, collaborative team with future progression opportunities.

Additional Benefits:

• Genuine career progression into external field sales.
• Modern working environment with a young, supportive team.
• Games room and excellent social working culture.
• Free onsite parking.

Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.

While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion.