Internal Account Manager

Forrest Recruitment Ltd.; Manchester; Sur place; GBP 28 000 - 35 000; Plein temps

Résumé du poste

Forrest Recruitment Ltd. is seeking an experienced Internal Account Manager in Salford to manage a portfolio of existing customer accounts and collaborate with field-based sales to grow business.

You will provide proactive support, quotations, and timely responses while maintaining strong relationships and accurate records. The role suits customer-focused professionals seeking progression in a busy sales environment.

Qualifications

• Have at least 2 years experience in an account management or executive customer service role.
• Excellent verbal and written communication skills with strong listening and interpersonal skills.
• Be confident making decisions, taking ownership and driving opportunities through to completion.
• Have excellent attention to detail and strong organisational and time management skills.
• Be customer-focused, engaging and able to build positive relationships with both customers and colleagues.
• Ability to work effectively under pressure, prioritise competing demands and communicate priorities clearly with colleagues.
• Be self-motivated and able to work independently as well as part of a team.
• Have a positive, proactive and results-driven attitude.
• Good IT skills, with confidence using a range of systems and relevant software packages.

Responsabilités

• Manage a portfolio of existing customer accounts, maintaining strong relationships and supporting customer retention.
• Liaise closely with field-based sales colleagues to coordinate customer activity, appointments and account development.
• Provide a proactive and responsive service to customers, handling enquiries and providing quotations within agreed timescales.
• Follow up on quotations and opportunities, with a focus on converting enquiries into business.
• Manage customer orders, forecasts, contracts, deliveries and any associated queries or issues.
• Maintain accurate and up-to-date customer records and account information.
• Coordinate product samples and support customers with product-related enquiries.
• Handle customer complaints and work with internal teams to ensure issues are resolved promptly.
• Keep customers informed of relevant product changes, updates and discontinuations.
• Participate in customer meetings, sales meetings and occasional joint visits with field-based colleagues.
• Support wider team objectives and undertake other duties as required.

Connaissances

Account management

Customer service

Communication

Relationship building

Time management

Attention to detail

Self-motivation

IT skills

Outils

CRM software

Office suite

Description du poste

Internal Account Manager Salford

Mon to Fri, Full Time

Up to £35,000 OTE + competitive benefit package

A leading organisation is looking for an experienced Internal Account Manager to manage and develop an established customer base. Working closely with a field-based sales team, you ll build strong customer relationships, provide proactive support and identify opportunities to retain and grow business. This is an excellent opportunity for a customer-focused professional who enjoys the relationship-building side of sales and account management and is looking to develop their career within a busy, successful team.

Responsibilities as Internal Account Manager include:

• Manage a portfolio of existing customer accounts, maintaining strong relationships and supporting customer retention.
• Liaise closely with field-based sales colleagues to coordinate customer activity, appointments and account development.
• Provide a proactive and responsive service to customers, handling enquiries and providing quotations within agreed timescales.
• Follow up on quotations and opportunities, with a focus on converting enquiries into business.
• Manage customer orders, forecasts, contracts, deliveries and any associated queries or issues.
• Maintain accurate and up-to-date customer records and account information.
• Coordinate product samples and support customers with product-related enquiries.
• Handle customer complaints and work with internal teams to ensure issues are resolved promptly.
• Keep customers informed of relevant product changes, updates and discontinuations.
• Participate in customer meetings, sales meetings and occasional joint visits with field-based colleagues.
• Support wider team objectives and undertake other duties as required.

Essentials as Internal Account Manager:

• Have at 2 years experience in an account management or executive customer service role.
• Have excellent verbal and written communication skills, with strong listening and interpersonal skills.
• Be confident making decisions, taking ownership and driving opportunities through to completion.
• Have excellent attention to detail and strong organisational and time management skills.
• Be customer-focused, engaging and able to build positive relationships with both customers and colleagues.
• Ability to work effectively under pressure, prioritise competing demands and communicate priorities clearly with colleagues.
• Be self-motivated and able to work independently as well as part of a team.
• Have a positive, proactive and results-driven attitude.
• Good IT skills, with confidence using a range of systems and relevant software packages.

Please note that due to the high volume of applications for this Internal Account Manager role we receive, only those successfully shortlisted for the role will be personally contacted.