Internal Account Manager

Jackson Hogg Ltd; Newcastle upon Tyne; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Hybrid working (post-probation)

Full training and ongoing support

Career progression opportunities

Collaborative team culture

Job summary

Jackson Hogg Ltd in the UK is seeking an Internal Account Manager near Newcastle. You will own customer enquiries, manage relationships with existing clients, coordinate orders and identify opportunities to add value through proactive account management.

This role is not a call centre; you will build long-term relationships, provide solutions and support customers in getting the most from our products and services.

Qualifications

• Previous experience in a customer-facing, account management or sales support role.
• Strong communication and relationship-building skills.
• A proactive and organised approach to managing customer accounts.
• The ability to identify opportunities to increase customer engagement and spend in a consultative way.
• Excellent attention to detail and administrative skills.
• The ability to thrive in a fast-paced, customer-focused environment.

Responsibilities

• Owns customer enquiries and manages relationships with existing customers.
• Coordinates orders and identifies opportunities to add value through account management.
• Acts as a key point of contact ensuring a seamless experience from enquiry through to delivery.
• Builds long-term relationships and provides solutions to maximise product value.

Skills

Customer-facing

Account management

Sales support

Strong communication

Relationship-building

Proactive

Organised

Attention to detail

Fast-paced environment

Job description

Internal Account Manager

£25,700 Basic + Bonus up to £500 per month
Hybrid Working (following probation)
Based just outside Newcastle

Are you a customer-focused professional who enjoys building relationships and delivering an excellent service?

We're looking for a proactive Internal Account Manager to join our growing team. This is not a call centre environment; you'll have ownership of customer enquiries, manage relationships with existing customers, coordinate orders and identify opportunities to add value through outstanding account management.

Working closely with customers, you'll act as a key point of contact, ensuring a seamless experience from enquiry through to delivery. You'll build long‑term relationships, provide solutions, and support customers in getting the most from our products and services.

What you'll bring:

• Previous experience in a customer‑facing, account management or sales support role.
• Strong communication and relationship‑building skills.
• A proactive and organised approach to managing customer accounts.
• The ability to identify opportunities to increase customer engagement and spend in a consultative way.
• Excellent attention to detail and administrative skills.
• The ability to thrive in a fast‑paced, customer‑focused environment.

What's on offer:

• £25,700 basic salary
• Monthly bonus scheme worth up to £500 per month
• Hybrid working once probation has been successfully completed
• Full training and ongoing support
• Genuine career progression opportunities
• A supportive and collaborative team culture

This is an excellent opportunity for someone who enjoys working closely with customers and wants to build a long‑term career with a business that values relationships, service and personal development.