Interim COO

Russam Gms; City Of London; On-site; GBP 100,000 - 150,000; Full time

Job summary

A mid-sized personal lines insurance company in London is seeking an experienced Interim Chief Operating Officer (COO) to lead operational strategy and drive change. The role demands a seasoned leader with a strong background in the insurance sector. Responsibilities include overseeing daily operations, implementing process improvements, and collaborating with senior leadership. This role is initially interim but may turn permanent. Strong problem-solving and stakeholder management skills are essential.

Qualifications

• Proven experience in a senior operations or COO role, ideally within the insurance sector.
• Strong strategic planning skills with a hands-on approach to execution.
• Demonstrated ability to lead and implement change in a complex environment.

Responsibilities

• Lead the operational strategy and execution.
• Oversee daily operations and ensure compliance.
• Implement processes to enhance customer experience.

Skills

Strategic planning

Change management

Operational efficiency

Stakeholder management

Problem-solving

Job description

We are seeking an experienced Interim Chief Operating Officer (COO) to join an established and entrepreneurial mid-sized personal lines insurance company.

This role is ideal for a strategic and hands-on operational leader who can drive change, optimize processes, and enhance overall business performance within a complex, regulated environment. The role could become a permanent one after completion of an initial phase of embedding changes "fixing" following a productivity review; and then creating new and robust capability to support the long term growth and vision of the company.

Role & Responsibilities:

• Lead the operational strategy and execution to support the company’s growth objectives.
• Oversee daily operations, ensuring efficiency and compliance with industry standards.
• Implement and refine processes to enhance customer experience and operational performance.
• Collaborate closely with senior leadership to align operational plans with business goals.
• Provide leadership to the operations team, fostering a culture of continuous improvement.
• Manage relationships with key stakeholders, including regulators, partners, and clients.
• Drive the development and implementation of new operational initiatives and projects.
• Analyze and report on operational performance, identifying areas for improvement.

The Desired Candidate:

• Proven experience in a senior operations or COO role, ideally within the insurance sector and ideally within a company offering multi-channel distribution.
• Strong strategic planning skills with a hands-on approach to execution.
• Demonstrated ability to lead and implement change within a complex, regulated environment.
• Experience with transformation initiatives; experience with automation, machine learning, AI and strategic outsourcing.
• Excellent problem-solving skills, focusing on efficiency and process optimization.
• Strong communication and interpersonal skills, with the ability to work effectively with senior stakeholders.

Why Apply?

This is an exciting opportunity for a seasoned operations leader to make a significant impact in a dynamic and fast-paced environment. If you excel in transforming business operations and have a thorough understanding of the insurance sector, we would love to hear from you.

Application:

If you’re interested in this interim role, please apply with your latest CV and a brief cover letter outlining your relevant experience. We are moving quickly, so early applications are encouraged.