Insurance Renewals & Customer Care Advisor

Gallagher; Wakefield; Presencial; GBP 25.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive training

Career progression

Defined benefit pension

Life insurance 4x salary

Income protection

Health cash plan

Volunteering days

Employee stock purchase plan

Gym membership

Discount voucher portal

Emergency back-up family care

Descripción de la vacante

Gallagher in Wakefield is seeking a Service and Renewals Advisor to support customers with their insurance renewals, explain cover options, and maintain strong relationships with clients.

You'll deliver quotations, gather information during calls, and ensure a smooth, positive customer experience while working within a friendly, agile team. Training is provided to build knowledge and confidence in risk management.

Formación

• No previous insurance experience required
• Ability to explain complex language in simple terms, either in writing and/or over the phone
• Attention to detail because you'll need to accurately review and assess documentation
• Empathy and the ability to remain calm and composed when dealing with customers
• Customer service skills to provide a positive experience for customers throughout
• Computer literate

Responsabilidades

• Support customers with their insurance renewals, providing clear guidance and ensuring they have the right level of cover for their needs.
• Create and process renewal quotations, discussing policy options and any changes to cover while always putting the customer's interests first.
• Make and answer calls from customers and clients to gather information, provide updates, and help resolve any questions or concerns.
• Deliver a smooth and positive customer experience, leaving customers feeling valued and confident in our products and service.
• Build strong relationships with customers, encouraging retention through excellent service and proactive support.
• Balance multiple tasks at the same time, using a range of systems while working as part of a supportive, friendly, and agile team.

Descripción del empleo

Gallagher in Wakefield is seeking a Service and Renewals Advisor to support customers with their insurance renewals, explain cover options, and maintain strong relationships with clients.

You'll deliver quotations, gather information during calls, and ensure a smooth, positive customer experience while working within a friendly, agile team. Training is provided to build knowledge and confidence in risk management.