Customer Service Advisor

Everywhen; West of England; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Career progression

Holiday entitlement

Pension scheme

Wellbeing support

Gym membership discounts

Eyecare vouchers

Cycle to work

Volunteering day

Charity fundraising matching

Job summary

Everywhen is seeking a Customer Service Advisor to support our existing insurance customers at renewal, delivering friendly, practical solutions and ensuring a smooth renewal process.

You will handle policy queries, build relationships, and contribute to retention targets in a hybrid work environment. Insurance experience is nice to have, but not essential, and you will join a supportive team with clear career progression.

Qualifications

• Strong communication and customer service skills.
• Confidence in handling conversations and negotiations.
• A positive and proactive approach.

Responsibilities

• Speak with customers about their insurance renewals.
• Understand customer needs and provide suitable solutions.
• Handle policy queries and changes.
• Build strong relationships and deliver outstanding service.
• Work towards retention and renewal targets.

Skills

Strong communication

Customer service

Negotiation confidence

Proactive approach

Job description

Are you great with customers and enjoy finding solutions? We're looking for a Customer Service Advisor to help keep our existing insurance customers by providing excellent service and support at renewal.

What you will do as a Customer Service Advisor:

• Speak with customers about their insurance renewals
• Understand customer needs and provide suitable solutions
• Handle policy queries and changes
• Build strong relationships and deliver outstanding service
• Work towards retention and renewal targets

What we are looking for in our Customer Service Advisor:

• Strong communication and customer service skills
• Confidence in handling conversations and negotiations
• A positive and proactive approach
• Insurance experience is desirable but not essential

Why join Everywhen?

• Supportive team environment
• Career progression opportunities
• Holiday entitlement of 28 days plus bank holidays
• Opportunity to progress your career across the entire Everywhen family
• Gain professional qualifications to enhance your knowledge and career prospects
• Pension scheme for when you feel it’s time to retire
• 24-hour support for you and your families physical and mental wellbeing
• Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more
• 1 days paid volunteering day to give back to our communities
• Ardonagh Community Trust (ACT) - Raising funds for charity with donation matching in your local community
• The Spotlight Awards, where we shine a light on the brightest talent across our group

In return you will be welcomed and supported by our Everywhen family and be joining an organisation that cares about you as a person and your wellbeing.

#AIB #LI-NW1 #Hybrid INDX3
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.