Retention Advisor

Everywhen; Stevenage; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary and bonus

Training and development opportunities

Supportive team environment

Career progression opportunities

Job summary

Everywhen is seeking a friendly Retention Advisor to support our insurance customers at renewal, delivering exceptional service and practical solutions.

You will speak with customers about renewals, understand needs, handle policy queries and changes, and build strong relationships while working toward retention and renewal targets in a hybrid role in the United Kingdom.

This is a value-driven role in a supportive team with training and development opportunities to grow within the company.

Qualifications

• Strong communication and customer service skills.
• Confidence in handling conversations and negotiations.
• A positive and proactive approach.
• Insurance experience is desirable but not essential.

Responsibilities

• Speak with customers about their renewals.
• Understand customer needs and provide suitable solutions.
• Handle policy queries and changes.
• Build strong relationships and deliver outstanding service.
• Work towards retention and renewal targets.

Skills

Customer service

Communication

Negotiation

Proactive attitude

Job description

Are you great with customers and enjoy finding solutions? We're looking for a Retention Advisor to help keep our existing insurance customers by providing excellent service and support at renewal.

What you'll do:

• Speak with customers about their insurance renewals
• Understand customer needs and provide suitable solutions
• Handle policy queries and changes
• Build strong relationships and deliver outstanding service
• Work towards retention and renewal targets

What we're looking for

• Strong communication and customer service skills
• Confidence in handling conversations and negotiations
• A positive and proactive approach
• Insurance experience is desirable but not essential

What you'll get:

• Competitive salary and bonus
• Training and development opportunities
• Supportive team environment
• Career progression opportunitie

INDX03 #AIB #LI-RK1 #Hybrid

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

As an Everywhen colleague, you will be expected to uphold our values, act professionally and respectfully towards others, and contribute to a workplace where everyone is treated with dignity and respect. We expect all colleagues to help maintain an environment free from bullying, harassment, victimisation and other inappropriate behaviours, supporting our commitment to an inclusive and high-performing culture.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.