Insurance Officer

North East Lincolnshire Council; Grimsby; On-site; GBP 30,000 - 35,000; Full time

Job summary

A local government authority is seeking an Insurance Claims Officer in Grimsby to manage insurance queries and ensure proper coverage. The role involves liaising with various stakeholders and providing key support across insurance services. Candidates should possess strong administrative experience and excellent IT skills, with a proactive and adaptable approach. This position offers a generous benefits package including flexible working and training opportunities.

Benefits

Generous leave entitlement

Local government pension enrollment

Access to various salary sacrifice schemes

Flexible working opportunities

In-house wellbeing support

Qualifications

• Strong administrative experience is essential.
• Confidence in prioritizing tasks and communicating with diverse audiences is required.
• Integrity, adaptability, and a proactive approach are necessary.

Responsibilities

• Act as first point of contact for insurance queries and claims.
• Deliver a full range of insurance services across the council.
• Support procurement and renewal processes for insurance.
• Monitor insurance inbox and register new claims.

Skills

Strong administrative experience

Excellent IT skills

Communication

Problem-solving

Job description

Overview

Could you be the person who helps protect the council by managing insurance claims and making sure the right cover is in place when it matters most?

If you're someone who has a keen eye for detail, enjoys working with data, and thrives in a role where communication and problem-solving are key-then this could be the perfect opportunity for you.

What\'s the role all about?

This is a varied and rewarding role where you\'ll be responsible for delivering a full range of insurance services across the council. You\'ll be the first point of contact for insurance queries and claims, supporting internal teams, schools, elected members, and external partners. From managing claims and interpreting policy documents to supporting procurement and renewal processes, your work will help ensure the council\'s insurance function runs smoothly and effectively.

Responsibilities

• Act as the first point of contact for insurance queries and claims from internal teams, schools, elected members, and external partners.
• Deliver a full range of insurance services across the council, including managing claims and interpreting policy documents.
• Support procurement and renewal processes to ensure appropriate cover is maintained.
• Monitor insurance inbox, register new claims, and update systems (e.g., LACHS).
• Liaise with insurers, brokers, solicitors, and members of the public to ensure claims are handled efficiently.
• Assess quality of information provided, escalate complex cases, and assist the Senior Insurance Advisor with Freedom of Information requests and complaints.
• Provide guidance on insurance queries and promote risk management across the council.

What will your day look like?

Your day will be a mix of communication, coordination, and analysis. You\'ll monitor the insurance inbox, register new claims, and update systems like LACHS. You\'ll liaise with insurers, brokers, solicitors, and members of the public to ensure claims are handled efficiently. You\'ll assess the quality of information provided, escalate complex cases, and support the Senior Insurance Advisor with Freedom of Information requests and complaints. You\'ll also provide guidance on insurance queries and help promote risk management across the council.

Qualifications and experience

We\'re looking for someone with strong administrative experience and excellent IT skills. Although a solid understanding of insurance processes and regulations will be desirable, it is not essential and we will provide you with extensive training on insurance processes. You\'ll be confident working independently, prioritising tasks, and communicating with a wide range of audiences. Integrity, adaptability, and a proactive approach are essential.

Key Dates

Closing date - 7 September 2025

Interviews - 22 September 2025

We want you to have the best interview experience with us, so will provide candidates selected for interview their questions 24 hours in advance of meeting us.

We reserve the right to close our adverts early if we have received a significant volume of suitable applications.

Rewards and benefits

As part of your RewardNEL package, you will have a generous leave entitlement (including bank holidays) and enrolment into a local government pension. You will also have access to our exclusive RewardNEL platform. This includes a variety of salary sacrifice schemes including Cycle2Work, Holiday Extra and Tusker (Car Lease), discounts at local coffee shops and bars, direct access to our inhouse wellbeing support, free and discounted local car parking as well as instant access to new savings at major retailers, entertainment and hotels.

NELC staff can also benefit from flexible working and excellent training and development opportunities and a fostering-friendly scheme.

Support

Do you need support?

If you need any help applying for this position, please contact Wendy Trask on 07702 338542 (text or call). Wendy can support with digital access as well as offering advice and guidance about completing the different sections of the application form.

Your earnings go further in North East Lincolnshire, house prices are four times less than in London. Learn more about what our place has to offer at Life in North East Lincolnshire | NELC (nelincs.gov.uk) #FindYourSpace

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We regularly review data to ensure our recruitment processes are fair, transparent and promote equal opportunities for all. We also have an in-house Equalities Champions Group that works to promote and embed inclusivity in the workplace, helping us identify areas where we can take positive action, and make the organisation a safe space for colleagues to feel connected.