Insurance Customer Service Advisor – Motor Insurance

KINGSGATE RECRUITMENT; Greater London; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A company in the motor insurance sector is looking for customer service professionals to manage inquiries and assist policyholders. This role, offering hybrid work flexibility, includes handling calls and emails, resolving complaints, and maintaining customer records. The ideal candidate possesses excellent communication and problem-solving skills, with a salary range of £25,000 – £28,000 plus quarterly bonuses.

Benefits

Quarterly performance bonuses

Private medical insurance

Pension scheme

Employee wellbeing support

Structured training and career progression

Qualifications

• Previous experience in customer service is required.
• Communication skills must be clear and friendly.
• Problem-solving abilities are necessary.

Responsibilities

• Respond to inbound calls and emails regarding policy coverage.
• Assist policyholders with applications and renewals.
• Handle and resolve complaints professionally.
• Escalate complex cases to the appropriate team.
• Maintain accurate customer records in CRM system.

Skills

Previous customer service experience

Excellent communication skills

Problem-solving abilities

Ambition to grow

Job description

Overview

Location : Hybrid – London or Manchester office

Salary : £25,000 – £28,000 per annum + performance bonuses

Type : Full-time, permanent

Join a trusted name in motor insurance, helping drivers across the UK stay protected and supported through life’s unexpected events. Our client is a well-established provider known for service excellence, innovation, and long‑term stability. As vehicle ownership and road safety concerns continue to rise, this is a fantastic opportunity to build a secure, rewarding career in a critical area of insurance.

Why work in motor insurance?

Motor insurance is essential—it’s legally required and constantly evolving with the needs of today’s drivers. In an unpredictable economy, this sector offers job security, professional development, and the satisfaction of helping customers when they need it most.

What you’ll be doing :

• Responding to inbound calls and emails from customers regarding policy coverage, documents, and claims
• Assisting policyholders with applications, renewals, and mid‑term adjustments
• Handling and resolving complaints with professionalism and empathy
• Escalating complex cases (., serious claims or disputes) to the appropriate team
• Maintaining accurate, up‑to‑date customer records in the CRM system

What we’re looking for :

• Previous customer service experience (insurance, automotive, or finance is a bonus)
• Excellent communication skills – clear, friendly, and solution‑focused
• A confident problem‑solver who enjoys delivering great customer experiences
• Ambition to grow within the motor insurance or wider financial services sector

What’s in it for you?

• Competitive base salary (£25,000 – £28,000)
• Quarterly performance bonuses
• Hybrid working – flexibility to work from home and the London or Manchester office
• Structured training and clear career progression pathways
• Private medical insurance, pension scheme, and employee wellbeing support
• Friendly and inclusive team culture with regular events and recognition

Looking to build a future‑proof career in a vital industry? Apply now and become part of a company that helps drivers feel safe, supported, and heard.

Get in touch with the team on 02085497212 or submit your CV using the link below

Apply for Job