Insurance Customer Service Advisor — Growth & Training

NFU Mutual; Brigg, Epworth; Remote; GBP 22,000 - 27,000; Full time

Benefits offered by this job

21 days holiday per year + Bank Hols

Free parking

Job summary

NFU Mutual is hiring an Insurance Customer Service Advisor in Brigg/Epworth. You will handle enquiries, process policy changes, and support new and existing customers with their insurance needs. A proactive, communicative team player with good IT skills is essential.

The role offers full-time permanent employment with training provided, hybrid working between Brigg and Epworth, and a competitive salary. Apply with CV and cover letter by the closing date.

Qualifications

• Demonstrates drive, energy and enthusiasm to deliver excellent customer experience.
• Willingness to learn new systems, products and processes.
• Pro-active, able to work independently and as part of a team.
• Confident and effective written and verbal communication.
• Good IT skills with strong interpersonal communication.

Responsibilities

• Handle enquiries and complete insurance policy changes with proactive enthusiasm.
• Support new business enquiries and help customers meet changing insurance needs.
• Provide exceptional customer service and maintain high standards of compliance.

Skills

Drive and enthusiasm

Pro-active

Communicator

IT proficiency

Interpersonal skills

Problem solving

Organisational skills

GCSE Maths & English

Insurance/Financial Services industry

Education

GCSE Maths & English (Grade C)

Tools

CRM Systems

Job description

NFU Mutual is hiring an Insurance Customer Service Advisor in Brigg/Epworth. You will handle enquiries, process policy changes, and support new and existing customers with their insurance needs. A proactive, communicative team player with good IT skills is essential.

The role offers full-time permanent employment with training provided, hybrid working between Brigg and Epworth, and a competitive salary. Apply with CV and cover letter by the closing date.