Insurance Customer Service Advisor Brigg

NFU Mutual; Brigg, Epworth; Remote; GBP 22,000 - 27,000; Full time

Benefits offered by this job

21 days holiday per year + Bank Hols

Free parking

Job summary

NFU Mutual is hiring an Insurance Customer Service Advisor in Brigg/Epworth. You will handle enquiries, process policy changes, and support new and existing customers with their insurance needs. A proactive, communicative team player with good IT skills is essential.

The role offers full-time permanent employment with training provided, hybrid working between Brigg and Epworth, and a competitive salary. Apply with CV and cover letter by the closing date.

Qualifications

• Demonstrates drive, energy and enthusiasm to deliver excellent customer experience.
• Willingness to learn new systems, products and processes.
• Pro-active, able to work independently and as part of a team.
• Confident and effective written and verbal communication.
• Good IT skills with strong interpersonal communication.

Responsibilities

• Handle enquiries and complete insurance policy changes with proactive enthusiasm.
• Support new business enquiries and help customers meet changing insurance needs.
• Provide exceptional customer service and maintain high standards of compliance.

Skills

Drive and enthusiasm

Pro-active

Communicator

IT proficiency

Interpersonal skills

Problem solving

Organisational skills

GCSE Maths & English

Insurance/Financial Services industry

Education

GCSE Maths & English (Grade C)

Tools

CRM Systems

Job description

# Insurance Customer Service AdvisorRegion: North EastLocation: BriggJob reference: ANEE02114Closing date: 18th December 2026## The role**Insurance Customer Service Advisor** **Salary circa £22,000-£27,000 (dependant on experience)** **Full Time** **Permanent Contract** **Location: Brigg & Epworth** **Insert Days and Hours as appropriate 9-5 Monday-Friday** **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices. **About the Agency** As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. An exciting opportunity has now arisen within the Brigg & Epworth Agency. **About the role:** As a Customer Service Advisor within our team, you will play a key role in the success of an expanding local business whilst ensuring customers are always happy. Providing exceptional customer service, you will handle enquiries and complete insurance policy changes with a “can-do” proactive enthusiasm. You will support new business enquiries and help existing customers meet their changing insurance needs. You will relish the challenge of being part of a truly customer focused, ambitious team. The role requires you to work from both our Epworth and Brigg office locations. You will mostly be based at Brigg for your training. **About you:** • Someone who can demonstrate the drive, energy and enthusiasm required to provide a fantastic customer experience to our existing and prospective clients • The ability and desire to learn new systems, products, processes and skills • Pro-active with the ability to work independently • A confident & effective communicator, both written and verbal • A proficient IT user with good interpersonal skills and communication skills. Experience with Customer Relationship Management Systems is an advantage • A problem solver who enjoys working as part of a team with a positive can-do attitude • Good organisational skills and the ability to manage a busy workload and prioritise tasks • Minimum of Grade C in GCSE Math’s and English (or equivalent) • Experience of working in the Insurance/Financial Services industry, with a good understanding of compliance procedures, is desirable but not essential## Our commitment to youYou will be joining a small, dynamic team where you can truly make an impact. Full training and development will be provided in a friendly and supportive environment. Opportunities to progress within the business will be made available. The successful candidate will enjoy 21 days holiday per annum plus Bank Holidays (full time candidates). You will only be required to work for 1 day (likely a half-day) between Christmas & New Year. 1 hour lunch breaks Free parking Please apply in writing with CV and covering letter to: Emma\\[e-mail] **Closing date for all applications: Friday 18th December 2026** **Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.**