Insurance Customer Advisor – Service & Solutions

NFU Mutual; Knighton; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Training provided

35 hours weekly

Annual leave + birthday day off

Job summary

NFU Mutual insurance agency in Knighton is hiring a friendly, professional Customer Service Adviser to deliver outstanding service and tailor insurance solutions for customers. You will handle enquiries by phone, email and face-to-face, build lasting relationships, and contribute to team targets.

The role offers full-time hours (35 per week), a contributory pension, ongoing training and a focus on career development. Closing date 30 October 2026.

Qualifications

• Previous experience in customer service, sales, administration or insurance.
• Excellent communication and interpersonal skills.
• Willingness to learn and develop within the insurance industry.

Responsibilities

• Providing outstanding service to new and existing customers via phone, email and face-to-face conversations.
• Handling customer enquiries, policy changes and renewals efficiently and accurately.
• Supporting customers with a range of personal insurance products, including motor and home.
• Building strong, long-lasting relationships with customers through excellent service and advice.
• Identifying opportunities to discuss additional products and services that may benefit customers.
• Assisting with quotations, policy administration and general office tasks.
• Maintaining accurate records and ensuring compliance with industry and company standards.
• Working closely with colleagues to achieve individual and team objectives.

Skills

Customer service

Sales

Administration

Insurance

Tools

Microsoft Office

Job description

NFU Mutual insurance agency in Knighton is hiring a friendly, professional Customer Service Adviser to deliver outstanding service and tailor insurance solutions for customers. You will handle enquiries by phone, email and face-to-face, build lasting relationships, and contribute to team targets.

The role offers full-time hours (35 per week), a contributory pension, ongoing training and a focus on career development. Closing date 30 October 2026.