Insurance Customer Advisor | Build Relationships

NFU Mutual; Hay on Wye; Remote; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Full training

Progression opportunities

Job summary

NFU Mutual in Hay on Wye is seeking a Customer Service Adviser to deliver exceptional service via phone, email and in person. You will handle enquiries, changes and renewals, and assist customers with a range of personal insurance products while building lasting relationships.

The role offers a Monday–Friday 9:00–17:00 schedule, 35 hours per week, and a competitive salary with benefits. Full training is provided, with progression opportunities within a respected insurance business.

Qualifications

• Previous experience in customer service or insurance is beneficial.
• Excellent communication and interpersonal skills.
• Professional and confident manner with strong attention to detail.

Responsibilities

• Provide outstanding service to new and existing customers via phone, email, and face-to-face interactions.
• Handle customer enquiries, policy changes and renewals accurately.
• Support customers with motor, home and personal lines insurance products.

Skills

Customer service

Sales experience

Administration

Insurance knowledge

Communication skills

IT skills

Organisational skills

Team player

Tools

Microsoft Office

Job description

NFU Mutual in Hay on Wye is seeking a Customer Service Adviser to deliver exceptional service via phone, email and in person. You will handle enquiries, changes and renewals, and assist customers with a range of personal insurance products while building lasting relationships.

The role offers a Monday–Friday 9:00–17:00 schedule, 35 hours per week, and a competitive salary with benefits. Full training is provided, with progression opportunities within a respected insurance business.