Insurance Customer Care Specialist – Bonus & Progression

NFU Mutual; Liskeard; Vor Ort; GBP 22.000 - 26.000; Vollzeit

Benefits dieser Stelle

Bonus scheme

Contributory pension

Full training provided

Free parking

Career progression

Zusammenfassung

NFU Mutual is recruiting for a full-time position in Liskeard. You will be the first point of contact for customers, handling new sales enquiries, policy changes and claims with a proactive approach. The role involves administration, renewal documentation, and providing outstanding customer service.

You will support customer visits and work within a team to grow the business. A strong telephone manner, teamwork, and MS Office skills are desirable, with training provided and a contributory

Qualifikationen

• Excellent telephone manner and a calm, professional telephone presence.
• Experience in customer service and supporting customers in a busy environment.
• Strong communication skills, both written and verbal, with a proactive approach.
• Ability to work well in a team and support growth of the business.

Aufgaben

• Answer customer enquiries by telephone and in person, providing first-class service.
• Process and dispatch renewal documentation and administer files and reports.
• Assist with new sales enquiries and policy changes, including claims handling.
• Support office visitors and maintain accurate records and correspondence.
• Identify and pursue cross-selling opportunities to existing customers.

Kenntnisse

Telephone manners

Customer service

Communication skills

Team environment

Tools

MS Dynamics

Jobbeschreibung

NFU Mutual is recruiting for a full-time position in Liskeard. You will be the first point of contact for customers, handling new sales enquiries, policy changes and claims with a proactive approach. The role involves administration, renewal documentation, and providing outstanding customer service.

You will support customer visits and work within a team to grow the business. A strong telephone manner, teamwork, and MS Office skills are desirable, with training provided and a contributory