Insurance Customer Service Advisor

NFU Mutual; Epworth; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Free parking

21 days holiday plus bank holidays

Job summary

NFU Mutual is seeking a Customer Service Advisor to join our Brigg & Epworth agency. You will handle enquiries, process insurance policy changes, and support new business inquiries with a proactive, customer-focused approach. Train­ing will be provided; you will work across Epworth and Brigg offices, with training mainly in Brigg.

You should be a confident communicator with IT skills, able to manage a busy workload and prioritise tasks. GCSE Math and English at Grade C or equivalent are required.

Qualifications

• Provide excellent customer service and handle enquiries with a proactive attitude.
• Complete policy changes accurately and efficiently.
• Support new business enquiries and assist existing customers with changing needs.

Responsibilities

• Handle customer enquiries and process insurance policy changes accurately.
• Assist with new business enquiries and cross-sell where appropriate.
• Maintain a proactive, can-do approach and contribute to team success.

Skills

Customer service

Communication

IT literacy

CRM experience (adv)

Organisation

Education

GCSE Math & English (Grade C)

Tools

CRM systems

Job description

The roleInsurance Customer Service AdvisorSalary circa £22,000-£27,000 (dependant on experience)Full TimePermanent ContractLocation: Brigg & EpworthInsert Days and Hours as appropriate 9-5 Monday-FridayIntroduction to NFU MutualNFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.About the AgencyAs a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for. An exciting opportunity has now arisen within the Brigg & Epworth Agency.About the role:As a Customer Service Advisor within our team, you will play a key role in the success of an expanding local business whilst ensuring customers are always happy. Providing exceptional customer service, you will handle enquiries and complete insurance policy changes with a “can-do” proactive enthusiasm. You will support new business enquiries and help existing customers meet their changing insurance needs. You will relish the challenge of being part of a truly customer focused, ambitious team.The role requires you to work from both our Epworth and Brigg office locations. You will mostly be based at Brigg for your training.About you:• Someone who can demonstrate the drive, energy and enthusiasm required to provide a fantastic customer experience to our existing and prospective clients• The ability and desire to learn new systems, products, processes and skills• Pro-active with the ability to work independently• A confident & effective communicator, both written and verbal• A proficient IT user with good interpersonal skills and communication skills. Experience with Customer Relationship Management Systems is an advantage• A problem solver who enjoys working as part of a team with a positive can-do attitude• Good organisational skills and the ability to manage a busy workload and prioritise tasks• Minimum of Grade C in GCSE Math’s and English (or equivalent)• Experience of working in the Insurance/Financial Services industry, with a good understanding of compliance procedures, is desirable but not essentialOur commitment to youYou will be joining a small, dynamic team where you can truly make an impact. Full training and development will be provided in a friendly and supportive environment. Opportunities to progress within the business will be made available.The successful candidate will enjoy 21 days holiday per annum plus Bank Holidays (full time candidates). You will only be required to work for 1 day (likely a half-day) between Christmas & New Year.1 hour lunch breaksFree parkingPlease apply in writing with CV and covering letter to: [e-mail] date for all applications: Friday 18th December 2026.Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.