Insurance Customer Advisor - Strabane (1-Year)

NFU Mutual; Strabane; Remote; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Pension Provision

Private Health Insurance

Free On-Site Parking

Supportive working environment

Job summary

NFU Mutual is seeking a Customer Service Advisor in Strabane. The role is a full-time 1-year contract with potential extension, working 9am–5pm from 15 Dock Street. You will handle inquiries by phone, email and in person, keep records up to date and support cross-selling of products.

Applicants should have at least 5 GCSEs including English and Maths and strong communication skills. Closing date 9 October 2026.

Qualifications

• GCSEs (or equivalent) including English and Maths.
• Strong communication and interpersonal skills.
• Good numerical ability and attention to detail.
• Confidence using computer systems and Microsoft Office applications.

Responsibilities

• Provide excellent service to new and existing customers by phone, email, and in person.
• Maintain accurate customer and policy records and manage documentation.
• Generate new business through referrals, inbound enquiries and prospecting.
• Promote additional products through cross-selling and upselling opportunities.
• Assist renewal discussions and review cover needs with customers.

Skills

Strong communication

Interpersonal skills

Numerical ability

Attention to detail

Computer literacy

Education

GCSEs including English Language and Mathematics

Tools

Microsoft Office

Job description

NFU Mutual is seeking a Customer Service Advisor in Strabane. The role is a full-time 1-year contract with potential extension, working 9am–5pm from 15 Dock Street. You will handle inquiries by phone, email and in person, keep records up to date and support cross-selling of products.

Applicants should have at least 5 GCSEs including English and Maths and strong communication skills. Closing date 9 October 2026.