Insurance Customer Advisor - Personal Service & Growth

NFU Mutual; United Kingdom; Remote; GBP 24,000 - 26,000; Full time

Benefits offered by this job

25 days annual leave

Death in service benefit

Heath Cash Plan

Full training and ongoing support.

Pension scheme

Job summary

NFU Mutual’s Knutsford Agency is seeking a Customer Service Adviser to deliver personal and professional service to customers, handling enquiries, policy changes and renewals across motor, home and other personal lines.

Join a team-focused environment with full training, a proactive attitude, and opportunities to develop within the insurance industry. Roles involve office-based and in-person customer interactions in Knutsford.

Qualifications

• Previous experience in customer service, sales, administration or insurance.
• Excellent communication and interpersonal skills.
• A proactive approach and a strong team ethic.

Responsibilities

• Providing outstanding service to new and existing customers via phone, email and face-to-face conversations.
• Handling customer enquiries, policy changes and renewals efficiently and accurately.
• Supporting customers with a range of personal insurance products, including motor and home.
• Building relationships through excellent service and advice.
• Assisting with quotations, policy administration and general office tasks.

Skills

Customer service

Sales

Administration

Communication skills

IT skills

Tools

Microsoft Office

Job description

NFU Mutual’s Knutsford Agency is seeking a Customer Service Adviser to deliver personal and professional service to customers, handling enquiries, policy changes and renewals across motor, home and other personal lines.

Join a team-focused environment with full training, a proactive attitude, and opportunities to develop within the insurance industry. Roles involve office-based and in-person customer interactions in Knutsford.