Customer Service Adviser Hay on Wye

NFU Mutual; Hay on Wye; Remote; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Full training

Progression opportunities

Job summary

NFU Mutual in Hay on Wye is seeking a Customer Service Adviser to deliver exceptional service via phone, email and in person. You will handle enquiries, changes and renewals, and assist customers with a range of personal insurance products while building lasting relationships.

The role offers a Monday–Friday 9:00–17:00 schedule, 35 hours per week, and a competitive salary with benefits. Full training is provided, with progression opportunities within a respected insurance business.

Qualifications

• Previous experience in customer service or insurance is beneficial.
• Excellent communication and interpersonal skills.
• Professional and confident manner with strong attention to detail.

Responsibilities

• Provide outstanding service to new and existing customers via phone, email, and face-to-face interactions.
• Handle customer enquiries, policy changes and renewals accurately.
• Support customers with motor, home and personal lines insurance products.

Skills

Customer service

Sales experience

Administration

Insurance knowledge

Communication skills

IT skills

Organisational skills

Team player

Tools

Microsoft Office

Job description

# Customer Service AdviserRegion: WalesLocation: Hay on WyeJob reference: ANEE02105Closing date: 30th October 2026## The role**Customer Service Adviser** **Salary: £23,500 to £27,500 DOE** **Contract: Full time, Permanent** **Location: Hay on Wye** **Monday to Friday 9.00am – 5.00pm** **Join Our Team** We're looking for a friendly, professional and customer-focused individual to join our growing NFU Mutual insurance agency in Hay on Wye. This is an exciting opportunity for someone who enjoys building relationships, providing exceptional service and helping customers find the right insurance solutions for their needs. Whether you're already working within insurance or have a strong background in customer service or sales, we'd love to hear from you. **Introduction to NFU Mutual** NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer. **What You'll Be Doing** • Providing outstanding service to new and existing customers via phone, email and face-to-face conversations. • Handling customer enquiries, policy changes and renewals efficiently and accurately. • Supporting customers with a range of personal insurance products, including motor, home and other personal lines policies. • Building strong, long-lasting relationships with customers through excellent service and advice. • Identifying opportunities to discuss additional products and services that may benefit customers. • Assisting with quotations, policy administration and general office tasks. • Maintaining accurate records and ensuring compliance with industry and company standards. • Working closely with colleagues to achieve individual and team objectives. **About You** We're looking for someone who genuinely enjoys helping people and is motivated by delivering a high standard of customer service. **You will ideally have:** • Previous experience in customer service, sales, administration or insurance. • Excellent communication and interpersonal skills. • A positive, professional and confident manner. • Strong attention to detail and organisational skills. • The ability to multitask and manage a varied workload. • Good IT skills, including Microsoft Office and other business systems. • A willingness to learn and develop within the insurance industry. • A proactive approach and a strong team ethic. Experience within insurance is beneficial but not essential, as full training will be provided for the right candidate.## What we offer• Competitive salary with opportunity for progression. • Contributory pension scheme. • A focus on your professional development, with full training provided. • 35 hours a week. • 21 days plus Bank Holidays with long service days after the first two years. • Paid day off on your birthday in addition to standard annual leave. **Why Join Us?** At our Hay on Wye agency, we pride ourselves on delivering a personal service that puts customers first. We believe in building trusted relationships, supporting our team and creating an environment where people can develop their skills and enjoy coming to work. If you're looking for a career where you can make a real difference to customers while developing your skills within a respected and growing insurance business, we'd love to hear from you. Apply today and take the next step in your career. Please apply in writing with CV and covering letter to: Mark\\[e-mail] **Closing date: 30th October 2026.**