Insurance Customer Service Advisor - 4-Day Week (Magherafelt)

NFU Mutual; Magherafelt; Remote; GBP 26,000 - 34,000; Full time

Benefits offered by this job

4-day week

Private health care

Generous annual leave

Holiday buy back

Company pension

Professional development

Job summary

NFU Mutual in Magherafelt is hiring a Customer Service Advisor to deliver a high standard of service to NFU Mutual customers. You will handle customer enquiries, provide information on insurance products and process policy amendments following changes in customers' circumstances.

Travel to Limavady for training may be required. The role offers a 4-day working week and a salary dependant on experience plus bonus.

Qualifications

• Previous experience in customer service is essential.
• Able to work in a busy environment as part of a team.
• Willingness to learn and enthusiasm.
• Confident telephone manner and good IT skills.
• Familiar with MS Office; MS Dynamics desirable.

Responsibilities

• Handle a range of customer enquiries and provide information on insurance products.
• Process policy amendments following changes in customers' circumstances.
• Support efficient operation of the agency and ensure a positive service experience.
• Possible travel to Limavady for training or duties.

Skills

Customer service experience

Telephone manner

IT skills

MS Office

MS Dynamics

Driving licence

Education

GCSE Maths & English (Grade C+)

Tools

MS Office

MS Dynamics

Job description

NFU Mutual in Magherafelt is hiring a Customer Service Advisor to deliver a high standard of service to NFU Mutual customers. You will handle customer enquiries, provide information on insurance products and process policy amendments following changes in customers' circumstances.

Travel to Limavady for training may be required. The role offers a 4-day working week and a salary dependant on experience plus bonus.