Insurance Claims Handler

Offres d’emploi Crawford - Mondiales; Nottingham; Presencial; GBP 32.000 - 42.000; Jornada completa

Descripción de la vacante

Crawford & Co. is seeking a Subsidence Advisor to support clients in managing and settling subsidence claims across domestic and commercial portfolios. You will translate technical information into clear, customer-friendly documents while maintaining excellent service standards.

The role emphasizes communication, proactive problem-solving, and collaboration with multiple parties to reach swift settlements and a positive customer journey.

Formación

• Candidates should have experience handling insurance claims from start to finish (ideally repairs, property or technical).
• Willingness to travel occasionally for training and meetings.
• Good IT skills and keen eye for detail.
• Empathy for customers and ability to put yourself in their shoes.
• Strong negotiation skills for arranging appointments and handling settlement pushback.
• Strong relationship-building skills with multiple stakeholders.
• Experience handling subsidence claims from start to finish.
• Insurance qualification preferred, with company support to obtain if not already held.

Responsabilidades

• Support clients in proactively handling and settling subsidence claims across domestic and commercial caseloads.
• Interpret technical data, investigation information, and repair schedules into customer-friendly documents.
• Keep policyholders informed and provide first-class service to ensure a smooth customer journey.
• Identify and remove hurdles in the process to reach the root cause and enable swift settlements wherever possible.

Conocimientos

Negotiation skills

Relationship building

Attention to detail

Customer service oriented

Educación

Insurance qualification (preferred)

Herramientas

IT skills

Descripción del empleo

Our Subsidence Advisor opportunities are ideal to kick start your career with a well-established and highly successful Global organisation. We also offer career development with full exam and study support, promotional opportunities and a fully inclusive culture.

Responsibilities

You’ll be supporting our valued clients in proactively handling and settling Subsidence claims which will be a caseload of domestic and commercial with various values.

A large part of this role will be interpreting technical data, investigation information, repair schedules and translating this into a customer friendly documents. The technical aspect takes around six months to master dependant upon your experience, but we’ll provide the tools, guidance and support to guide you through your development and progression.

The key to this role is communication: keeping the policy holder informed and up to date with progress, providing a first class service to ensure the customer journey is the best possible. You’ll need to remove hurdles in the process if required, ensuing you get to the root cause of issues, take responsibility to resolve and problems and collate all necessary details to ensure swift settlement whenever possible.

Qualifications

We’re looking for talent: problem solvers who relish challenges and provide solutions. Candidates that are keen in learning client servicing skills.

• Insurance claims handling experience from start to finish ideally within Repairs, Property or Technical
• Flexibility in travelling on adhoc occasions for training and meetings
• Good IT skills, with a keen eye for detail
• To understand what matters to the customer and to put this first – putting yourself in their shoes
• Good negotiation skills – for arranging appointments and explaining information when there is pushback on settlement
• Strong relationship building skills – engaging with all parties, providing support and help when it’s most needed
• Experience in handling Subsidence claims from start to finish
• Ideally hold an insurance qualification, but we’ll support and fund you to gain this if not