Subsidence Claims Handler

MPJ Recruitment Ltd; East Midlands; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid working

Cashback healthcare

Gym discounts

Retail discounts

Employee assistance

Healthcare for family

Life Assurance

Qualifications support

Career progression

Collaborative team

Diverse portfolio exposure

Job summary

MPJ Recruitment Ltd in Nottingham is recruiting an experienced Subsidence Claims Handler to join the head office, with hybrid working available. You'll manage domestic and commercial subsidence claims from instruction through to settlement, liaising with policyholders, insurers, surveyors and contractors.

The role focuses on reviewing policy coverage, liability and claim quantum, analysing engineer and surveyor reports, and delivering a positive customer experience while maintaining accurate

Qualifications

• Experience handling subsidence claims from instruction to settlement.
• Strong understanding of property insurance and policy wordings.
• Ability to interpret technical reports and supporting evidence.
• Excellent communication and stakeholder management skills.

Responsibilities

• Manage caseload of domestic and commercial subsidence claims from instruction to settlement.
• Review policy coverage, liability, causation and claim quantum.
• Analyse engineer and surveyor reports, schedules of works, photographs.
• Liaise with policyholders, insurers, brokers, contractors and external stakeholders.
• Negotiate fair claim outcomes in line with policy terms and delegated authority.
• Maintain accurate claim records and regulatory compliance.
• Deliver excellent customer service through proactive communication.
• Identify claims requiring escalation with technical specialists.

Skills

Subsidence claims

Policy coverage review

Stakeholder management

Customer service

FCA regulated environment

Education

Cert CII / Cert CILA

Job description

Subsidence Claims Handler

Nottingham (Head Office) Hybrid Working Available £30,000 + Benefits

MPJ Recruitment are proud to be working with a growing and highly respected insurance claims organisation to recruit an experienced Subsidence Claims Handler to join their Nottingham head office.

This is an excellent opportunity for someone with a background in subsidence claims who enjoys managing claims from first notification through to settlement whilst working closely with policyholders, insurers, surveyors and contractors.

You'll be joining a business that is continuing to grow, offers genuine career progression opportunities, and places a strong emphasis on technical excellence, customer service and employee development.

The Role

As a Subsidence Claims Handler, you'll manage a portfolio of domestic and commercial property subsidence claims, taking ownership of the claim journey from instruction through to conclusion.

Working alongside surveyors and technical experts, you'll investigate claims, assess policy coverage, review reports and supporting evidence, and ensure claims are progressed efficiently whilst delivering a positive experience for customers.

Key Responsibilities

• Manage a caseload of domestic and commercial subsidence claims from instruction through to settlement.
• Review policy coverage, liability, causation and claim quantum.
• Analyse engineer and surveyor reports, schedules of works, photographs and supporting documentation.
• Liaise with policyholders, insurers, brokers, contractors and external stakeholders throughout the claims process.
• Negotiate fair claim outcomes in line with policy terms and delegated authority levels.
• Maintain accurate claim records and ensure regulatory compliance at all times.
• Deliver excellent customer service through proactive communication and effective expectation management.
• Identify claims requiring escalation and work closely with technical specialists where necessary.

About You

We're keen to speak with candidates who have:

• Previous experience handling subsidence claims.
• A strong understanding of property insurance and the claims lifecycle.
• Experience interpreting policy wordings and applying coverage decisions.
• The ability to review technical reports and supporting evidence.
• Excellent communication and stakeholder management skills.
• Strong organisational skills and the ability to manage a varied caseload.
• Experience working within an FCA regulated environment.

Insurance qualifications such as Cert CII, Cert CILA or equivalent would be advantageous but are not essential.

What's on Offer?

• Salary circa £30,000
• Hybrid working
• Cashback healthcare scheme
• Discounted gym memberships
• Retail discounts
• Employee Assistance Programme
• Access to healthcare support for you and your immediate family
• Group Life Assurance
• Support towards professional qualifications
• Genuine career progression opportunities
• Collaborative and supportive team environment
• Exposure to a diverse portfolio of property claims for leading insurer clients