Insurance Claims Handler

Crawford & Company; Nottingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Crawford & Company is seeking a Subsidence Advisor to support clients in handling and settling subsidence claims across domestic and commercial portfolios. You will interpret technical data and repair schedules into clear, customer-friendly documents while maintaining proactive communication with policyholders.

The role requires strong IT skills, negotiation, and relationship-building abilities to ensure smooth settlements and excellent customer experience.

Qualifications

• Experience handling insurance claims from start to finish.
• Willingness to travel for training and meetings.
• Strong IT skills with attention to detail.
• Customer-focused mindset and ability to put the client first.
• Strong negotiation skills for arranging appointments and settlement discussions.
• Proven ability to build and maintain stakeholder relationships.

Responsibilities

• Support clients in proactively handling and settling Subsidence claims (domestic and commercial).
• Interpret technical data, investigation information and repair schedules into client-friendly documents.
• Keep policyholders informed with progress to deliver a first-class customer journey.
• Identify and remove hurdles to reach root causes and enable swift settlements.

Skills

Claims handling

Travel flexibility

IT skills

Customer empathy

Negotiation

Relationship building

Education

Insurance qualification (preferred)

Job description

Job Description

Our Subsidence Advisor opportunities are ideal to kick start your career with a well-established and highly successful Global organisation. We also offer career development with full exam and study support, promotional opportunities and a fully inclusive culture.

Job Description

Our Subsidence Advisor opportunities are ideal to kick start your career with a well-established and highly successful Global organisation. We also offer career development with full exam and study support, promotional opportunities and a fully inclusive culture.

Responsibilities

You’ll be supporting our valued clients in proactively handling and settling Subsidence claims which will be a caseload of domestic and commercial with various values.

A large part of this role will be interpreting technical data, investigation information, repair schedules and translating this into a customer friendly documents. The technical aspect takes around six months to master dependant upon your experience, but we’ll provide the tools, guidance and support to guide you through your development and progression.

The key to this role is communication: keeping the policy holder informed and up to date with progress, providing a first class service to ensure the customer journey is the best possible. You’ll need to remove hurdles in the process if required, ensuing you get to the root cause of issues, take responsibility to resolve and problems and collate all necessary details to ensure swift settlement whenever possible.

Qualifications

We’re looking for talent: problem solvers who relish challenges and provide solutions. Candidates that are keen in learning client servicing skills.

Essential

• Insurance claims handling experience from start to finish ideally within Repairs, Property or Technical
• Flexibility in travelling on adhoc occasions for training and meetings
• Good IT skills, with a keen eye for detail
• To understand what matters to the customer and to put this first – putting yourself in their shoes
• Good negotiation skills – for arranging appointments and explaining information when there is pushback on settlement
• Strong relationship building skills – engaging with all parties, providing support and help when it’s most needed

Desirable

• Experience in handling Subsidence claims from start to finish
• Ideally hold an insurance qualification, but we’ll support and fund you to gain this if not