Subisdence Claims Technician

Exchange Street Claims & Financial Services; Birmingham; On-site; GBP 28,000 - 42,000; Full time

Job summary

Exchange Street Claims & Financial Services is recruiting for a Subsidence Claims Handler to manage a caseload of subsidence claims and provide high-quality customer service. The role involves desktop handling, liaising with surveying engineers, and coordinating with clients to ensure timely, compliant claims processing.

The ideal candidate has buildings/subsidence claims experience, strong insurance principles knowledge, and excellent communication skills.

Qualifications

• Experience handling buildings/subsidence claims.
• Strong insurance principles knowledge.
• Excellent verbal and written communication.
• Able to work under pressure to strict deadlines.
• High level IT systems competency.
• Industry qualifications CertCILA/Cert CII or working towards them.

Responsibilities

• Manage your own caseload of subsidence claims.
• Carry out desk-top handling using digital solutions.
• Work closely with Surveying Engineers arranging instruction.
• Liaise with relevant parties ensuring smooth management of the claims process.
• Provide a high standard of customer service.
• Utilise your subsidence knowledge to support claims decisions.
• Work to client SLAs and KPIs.

Skills

Subsidence claims handling

Communication skills

IT / Systems proficiency

Deadline-driven

Customer service

Education

CertCILA / Cert CII

Insurance qualifications in progress

Job description

UK based Loss Adjusting company with offices UK Wide providing claims solutions are seeking to strengthen their Subsidence Team.

Key responsibilities:

• Manage your own caseload of subsidence claims
• Carry out desk-top handling using digital solutions
• Work closely with Surveying Engineers arranging instruction
• Liaise with all relevant parties ensuring the smooth management of the claims process
• Provide a high standard of customer service
• Utilise your exceptional technical expertise demonstrating your subsidence knowledge
• Work to client SLA's and KPI's

About You:

• Buildings/Subsidence claims handling experience
• Insurance Principles knowledge
• Exceptional communication skills and experience, verbal and written
• The ability to work within a pressured and busy environment working to strict deadlines and timescales
• Excellent IT/Systems experience with a high level of competency
• Industry qualifications CertCILA/Cert CII, working towards or the desire to complete