Insurance Claims Apprentice: Level 3 + CII Certification

Direct Line Insurance Group; Liverpool; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

An insurance and financial services company in Liverpool is seeking a Motability Insurance Claims Apprentice. The successful candidate will gain hands-on experience while earning a Level 3 Insurance Practitioner Apprenticeship. Key responsibilities include assisting with customer claims, understanding the claims lifecycle, and providing excellent customer service. The role offers a competitive salary with comprehensive benefits including a pension scheme, generous holidays, and opportunities for progression after the apprenticeship.

Benefits

9% employer contributed pension

50% off home motor and pet insurance

Health and Dental insurance options

EV car leasing scheme

Generous holidays

Employee discounts and cashback

Qualifications

• An interest in starting a career in insurance.
• Ability to handle difficult conversations professionally.
• Strong communication and customer service skills.

Responsibilities

• Assist customers with the insurance claims process.
• Support various departments to understand the claims lifecycle.
• Handle first notification of loss from customers.
• Manage customer claims and third-party claims effectively.
• Learn about Counter Fraud detection.

Skills

Interest in financial services

Excellent communication skills

Helpfulness

Empathy and understanding

Education

Five GCSEs grade A-C including English & Maths

Job description

An insurance and financial services company in Liverpool is seeking a Motability Insurance Claims Apprentice. The successful candidate will gain hands-on experience while earning a Level 3 Insurance Practitioner Apprenticeship. Key responsibilities include assisting with customer claims, understanding the claims lifecycle, and providing excellent customer service. The role offers a competitive salary with comprehensive benefits including a pension scheme, generous holidays, and opportunities for progression after the apprenticeship.