Instructional Designer - AELTC Wimbledon

Chartwells Independent; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading hospitality partner in London seeks an experienced Instructional Designer to design and implement engaging learning experiences. This role requires expertise in instructional design, collaboration with subject matter experts, and proficiency in e-learning authoring tools. Ideal candidates will have experience in the hospitality industry and excellent communication skills. Attractive benefits include competitive salary and comprehensive healthcare support.

Benefits

Healthcare and wellbeing support

23 days' annual leave plus bank holidays

Meals on duty

Qualifications

• Experience in instructional development within the hospitality industry.
• Ability to manage multiple projects and meet deadlines.
• Knowledge of hospitality software systems is a bonus.

Responsibilities

• Design and develop learning content for various formats.
• Collaborate with subject matter experts for content accuracy.
• Evaluate the effectiveness of training programs.

Skills

Experience in learning design or instructional development

Strong understanding of adult learning principles

Proficiency in e-learning authoring tools

Excellent communication and collaboration skills

Tools

Evolve

Articulate Storyline

Adobe Captivate

Job description

Instructional Designer – AELTC Wimbledon, London | Full-Time / Permanent

£45,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.

Ever wondered what it’s like to be part of the world’s most prestigious tennis tournament? Levyis the driving force behind the legendary food and drink experience at All England Tennis Club, Wimbledon, and we want YOU to be part of it!

We’re looking for a Learning & Development Instructional Designer to design, develop, and implement engaging learning experiences tailored to our team’s unique needs at AELTC Wimbledon. This exciting L&D Instructional Designer role plays a key role in this iconic sports venue’s team, including collaborating with subject matter experts (SMEs), applying instructional learning design theories, and using creative multimedia tools to create impactful training content for frontline colleagues, management, culinary and central function teams.

We are Levy

Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet.

Trusted by some of the world’s most iconic stadiums, entertainment venues, and major events – including Wimbledon, Twickenham, Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London – we bring experiences to life with passion and precision.

Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities.

We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations.

Instructional Designer – The role

• Design and develop learning content for various formats including e-learning, instructor-led training, and blended learning.
• Collaborate with subject matter experts to gather content and ensure accuracy and relevance to hospitality operations.
• Design and develop instructional materials including e-learning modules, training manual, onboarding journal, ‘How to’ guide and guest experience training.
• Redesign existing content to improve learner engagement and operational efficiency
• Ability to facilitate in-person and virtual training sessions using interactive and learner-centred approaches
• Develop multimedia elements including graphics, animations, and videos showcasing hospitality scenarios.
• Utiliseauthoring tools (e.g., Evolve, Articulate Storyline, Adobe Captivate) to build interactive and engaging modules.
• Integrate training content into Learning Management Systems (LMS) and monitor learner progress.
• Conduct needs assessments and learner analysis specific on their roles and responsibilities
• Evaluate the effectiveness of training programs using feedback from guests, staff, and performance metrics.
• Maintain documentation and version control of learning assets across hotel properties.
• Support onboarding programmes and continuous learning initiatives for all our colleagues
• To perform related duties and special projects as assigned.

What we’re looking for

• Experience in learning design or instructional development within the hospitality industry
• Strong understanding of adult learning principles and instructional design models
• Proficiencyin e-learning authoring tools and LMS platforms
• Basic graphic design or video editing skills to create engaging training content
• Knowledge of hospitality software systems (e.g., PMS, POS)is a bonus!
• Ability to manage multiple projects and meet deadlines in a fast-paced environment
• Excellent communication and collaboration skills
• Experiencefacilitatingtraining in a multicultural and multigenerational hospitality environment
• Knowledge of customer service excellence and guest experience standards

What you’ll get in return

• Competitive salaryand full company benefits
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme
• Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments)
• Mental health support: 24/7 Employee Assistance Programme
• Family benefits: 2 days’ additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways
• Meals on duty included

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences – and shape the future of hospitality.