Instructional Designer

Moody's Investors Service; Manchester; On-site; GBP 40,000 - 55,000; Full time

Job summary

A global leader in risk assessment is seeking an Instructional Designer to develop digital learning experiences and support user onboarding for Moody's Analytics software. The ideal candidate has strong instructional design skills and experience with digital learning tools. Responsibilities include collaborating with various teams to evaluate learning needs and designing engaging content that drives software adoption. This position requires excellent communication skills, attention to detail, and a passion for digital transformation.

Qualifications

• Strong proficiency in instructional design and learning experience design.
• Experience with digital tools and learning management systems.
• A service-oriented mindset with strong stakeholder management.

Responsibilities

• Support the creation of digital learning experiences for Moody’s Analytics applications.
• Evaluate learning needs and align solutions with business objectives.
• Collaborate with subject matter experts and stakeholders.
• Translate learning needs into effective digital adoption solutions.
• Develop various digital learning experiences including videos and interactive content.
• Perform quality assurance on learning content.
• Coordinate all phases of the design and production lifecycle.

Skills

Strong instructional design and/or learning experience design capabilities

Experience using authoring tools and digital adoption platforms

Strong collaboration and stakeholder management skills

Excellent planning, organization, and project management skills

Effective communicator and presenter

High attention to detail

Passion for technology and digital transformation

Education

Instructional Design, Learning Experience Design, or similar proficiency

Job description

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• Strong instructional design and/or learning experience design capabilities.
• Experience using authoring tools, digital adoption platforms, learning management systems, and AI tools.
• Strong collaboration and stakeholder management skills with a service oriented mindset.
• Excellent planning, organization, and project management skills with the ability to manage several projects concurrently.
• Effective communicator and presenter; ability to draft scripts, user guides, and learning narratives.
• High attention to detail with a track record of delivering high quality outputs.
• Passion for technology, digital transformation, and driving digital adoption.

Education

• Instructional Design, Learning Experience Design, Multimedia Technologies, or similar proficiency required.

Responsibilities

• Instructional Designer supports the creation of digital learning experiences that enhance product help, onboarding, and software adoption for Moody’s Analytics applications.
• Evaluate learning and adoption needs and align solutions with internal and external client objectives.
• Collaborate with subject matter experts and business stakeholders across Customer Service, Digital Management, and other units.
• Understand workflows, pain points, and user adoption needs using discovery methods such as interviews and workflow assessments.
• Translate learning needs into effective instructional and digital adoption solutions.
• Develop a variety of digital learning experiences (videos, online learning, in‑app guidance, on‑screen interactive content).
• Ensure effective use of digital learning tools and explore new capabilities for increased engagement.
• Perform quality assurance on learning content created by internal stakeholders or other learning professionals.
• Coordinate and deliver all phases of the design and production lifecycle.
• Build proficiency in learning experience and digital adoption best practices; contribute to the community of practitioners.
• Present learning solutions confidently to stakeholders.
• Adapt to evolving business needs and deliver projects on schedule.

About the team

Our Digital Training & Adoption team is responsible for developing, implementing, and maintaining product wide learning solutions across Moody’s Analytics.

We partner with business units to provide product help, support digital adoption, and centrally manage in app learning experiences across 40+ Moody’s Analytics products.

By joining our team, you will contribute to impactful work that elevates customer experience, drives product adoption, and enables users to fully benefit from our software.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.