Instructional Designer

Compass Group PLC; Greater London; On-site; GBP 45,000 - 52,000; Full time

Job summary

A leading global hospitality partner in Greater London seeks a Learning Designer to create engaging training materials for the hospitality industry. The role involves collaborating with subject matter experts and facilitating training sessions in diverse environments. Candidates should have experience in learning design, proficiency with authoring tools, and excellent collaboration skills. The position offers a competitive salary of £45,000 plus benefits including healthcare, annual leave, and development opportunities.

Benefits

Healthcare and wellbeing support

23 days annual leave plus bank holidays

Pension scheme

Employee Assistance Programme

Meals on duty

Qualifications

• Experience in learning design or instructional development within hospitality.
• Strong understanding of adult learning principles.
• Proficiency in e-learning authoring tools and LMS platforms.
• Knowledge of hospitality software systems is a bonus.
• Ability to manage multiple projects in a fast-paced environment.
• Experience facilitating training in multicultural hospitality environments.

Responsibilities

• Design and develop learning content for different formats.
• Collaborate with subject matter experts for accurate content.
• Facilitate in-person and virtual training sessions.
• Develop multimedia elements showcasing hospitality scenarios.
• Evaluate the effectiveness of training programs.

Skills

Learning design

Instructional development

Communication skills

Project management

Collaboration

Tools

Evolve

Articulate Storyline

Adobe Captivate

Job description

Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet. Trusted by some of the world's most iconic stadiums, entertainment venues, and major events – including Wimbledon, Twickenham, Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London – we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show‑stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences – and shape the future of hospitality.

Responsibilities

• Design and develop learning content for various formats including e‑learning, instructor‑led training, and blended learning.
• Collaborate with subject matter experts to gather content and ensure accuracy and relevance to hospitality operations.
• Design and develop instructional materials including e‑learning modules, training manual, onboarding journal, 'How to' guide and guest experience training.
• Redesign existing content to improve learner engagement and operational efficiency.
• Facilitate in‑person and virtual training sessions using interactive and learner‑centred approaches.
• Develop multimedia elements including graphics, animations, and videos showcasing hospitality scenarios.
• Utilise authoring tools (e.g., Evolve, Articulate Storyline, Adobe Captivate) to build interactive and engaging modules.
• Integrate training content into Learning Management Systems (LMS) and monitor learner progress.
• Conduct needs assessments and learner analysis specific to their roles and responsibilities.
• Evaluate the effectiveness of training programs using feedback from guests, staff, and performance metrics.
• Maintain documentation and version control of learning assets across hotel properties.
• Support onboarding programmes and continuous learning initiatives for all colleagues.
• Perform related duties and special projects as assigned.

Qualifications

• Experience in learning design or instructional development within the hospitality industry.
• Strong understanding of adult learning principles and instructional design models.
• Proficiency in e‑learning authoring tools and LMS platforms.
• Basic graphic design or video editing skills to create engaging training content.
• Knowledge of hospitality software systems (e.g., PMS, POS) is a bonus.
• Ability to manage multiple projects and meet deadlines in a fast‑paced environment.
• Excellent communication and collaboration skills.
• Experience facilitating training in a multicultural and multigenerational hospitality environment.
• Knowledge of customer service excellence and guest experience standards.

Benefits

• Competitive salary and full company benefits – £45,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
• 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme.
• Healthcare & well‑being: Aviva Digicare, Medicash (dental, optical, therapy treatments).
• Mental health support: 24/7 Employee Assistance Programme.
• Family benefits: 2 days' additional leave after returning from maternity leave, day off for your baby's first birthday, enhanced family leave.
• Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off PureGym memberships.
• Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products.
• Development opportunities: Professional subscriptions, ongoing training and structured career pathways.
• Meals on duty included.