Installation Scheduler and Customer Experience Coordinator

Johnson Controls, Inc.; Sunbury-on-Thames; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Generous leave

Holiday purchase scheme

Pension plan

Life assurance

Employee assistance program

Referral scheme

Exclusive discounts

Career development

Job summary

Johnson Controls is seeking an organised Subscriber Installation Planner in Sunbury-on-Thames to coordinate installation workloads and ensure smooth customer bookings. The role offers full training and is ideal for someone keen to develop in a fast-paced, team-oriented environment.

You will plan schedules, support customer appointments, and work closely with Field Line Managers to resolve scheduling issues while providing essential administrative support to keep operations running smoothly.

Qualifications

• Strong customer service focus.
• Good organisational and communications skills.
• Willingness to learn new systems and adapt quickly.

Responsibilities

• Plan and schedule installation workloads to maximise efficiency.
• Coordinate appointments and support customer bookings.
• Collaborate with Field Line Managers to resolve scheduling issues.
• Provide administrative support to keep operations running smoothly.
• Identify and resolve potential issues before they affect service.

Skills

Customer service

Organisational skills

Proactive attitude

IT literacy

Tools

Scheduling software

Job description

Johnson Controls is seeking an organised Subscriber Installation Planner in Sunbury-on-Thames to coordinate installation workloads and ensure smooth customer bookings. The role offers full training and is ideal for someone keen to develop in a fast-paced, team-oriented environment.

You will plan schedules, support customer appointments, and work closely with Field Line Managers to resolve scheduling issues while providing essential administrative support to keep operations running smoothly.