Engineering Dispatch & Planning Specialist

YDU JC Air Cond & Ref Inc.- Dubai; Sunbury-on-Thames; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days leave

Pension match

Life assurance

Employee assistance

Referral program

Cycle-to-work

Discounts

Career development

Job summary

Johnson Controls in Sunbury-on-Thames is seeking a Dispatcher/Planner to coordinate schedules and ensure customer appointments run smoothly. You will work closely with Field Line Managers to resolve issues, keep no-shows low, and deliver a seamless customer experience.

Full training will be provided, with opportunities for growth within a global leader in thermal management. The role focuses on dispatching engineers, balancing workloads, and maintaining productive diaries while delivering

Qualifications

• Strong customer service skills and phone manner.
• Confident with computers and learning new systems.
• Organised and proactive in workload planning.
• Experience in scheduling or coordinating workloads is a plus.

Responsibilities

• Dispatch engineers to appointments and manage schedules.
• Balance workloads and keep diaries productive.
• Coordinate visits from start to finish and keep customers informed.
• Support with materials and follow-up visits.

Skills

Customer service

Computer literacy

Organised

Phone etiquette

Tools

Scheduling software

Job description

Johnson Controls in Sunbury-on-Thames is seeking a Dispatcher/Planner to coordinate schedules and ensure customer appointments run smoothly. You will work closely with Field Line Managers to resolve issues, keep no-shows low, and deliver a seamless customer experience.

Full training will be provided, with opportunities for growth within a global leader in thermal management. The role focuses on dispatching engineers, balancing workloads, and maintaining productive diaries while delivering