Customer-Focused Installation Planner

Johnson Controls, Inc.; Sunbury-on-Thames; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Pension plan (up to 7% employer match)

Life assurance

Employee assistance program

Referral scheme

25 days annual leave (pro-rated in...)

Holiday Purchase Scheme

Job summary

Johnson Controls is seeking a Subscriber Installation Planner in Sunbury-on-Thames with a 37.5 hour work week. The role supports installation operations by coordinating schedules, bookings and ensuring a smooth customer experience.

Full training is provided in a fast-paced team environment. Responsibilities include planning workloads, coordinating appointments, and collaborating with Field Line Managers to resolve scheduling issues, while maintaining high service standards and excellent

Qualifications

• Strong customer service focus.
• Confident using computers and willing to learn new systems.
• Proactive, positive attitude with a willingness to learn.
• Good organisational and communication skills.

Responsibilities

• Plan and schedule installation workloads to maximise efficiency.
• Coordinate appointments and support customer bookings.
• Work closely with Field Line Managers to resolve scheduling issues.
• Provide administrative support to keep operations running smoothly.
• Help identify and resolve potential issues before they impact service.

Skills

Customer service

Organisational skills

Communication skills

IT literacy

Job description

Johnson Controls is seeking a Subscriber Installation Planner in Sunbury-on-Thames with a 37.5 hour work week. The role supports installation operations by coordinating schedules, bookings and ensuring a smooth customer experience.

Full training is provided in a fast-paced team environment. Responsibilities include planning workloads, coordinating appointments, and collaborating with Field Line Managers to resolve scheduling issues, while maintaining high service standards and excellent