Proactive Installation Scheduler & Customer Care

YDU JC Air Cond & Ref Inc.- Dubai; Sunbury-on-Thames; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave

Holiday purchase scheme

Pension plan (up to 7% employer match)

Life assurance

Employee assistance program

Referral scheme

Discounts: Johnson Controls products

Job summary

Johnson Controls is seeking an organised Installation Planner to support our installation operations in Sunbury-on-Thames, with a long‑term relocation to Addlestone. The role focuses on coordinating schedules, keeping bookings on track and delivering a smooth customer experience.

Full training will be provided in a fast-paced, team‑focused environment. You will plan workloads, liaise with Field Line Managers, and provide essential administrative support to keep operations running efficiently

Qualifications

• Strong customer service focus.
• Confident using computers and willing to learn new systems.
• Proactive, positive attitude with a willingness to learn.
• Good organisational and communication skills.

Responsibilities

• Plan and schedule installation workloads to maximise efficiency.
• Coordinate appointments and support customer bookings.
• Work closely with Field Line Managers to resolve scheduling issues.
• Provide administrative support to keep operations running smoothly.
• Help identify and resolve potential issues before they impact service.

Skills

Customer service

Computer literacy

Proactive attitude

Organisational skills

Job description

Johnson Controls is seeking an organised Installation Planner to support our installation operations in Sunbury-on-Thames, with a long‑term relocation to Addlestone. The role focuses on coordinating schedules, keeping bookings on track and delivering a smooth customer experience.

Full training will be provided in a fast-paced, team‑focused environment. You will plan workloads, liaise with Field Line Managers, and provide essential administrative support to keep operations running efficiently