Customer Service Planner

Johnson Controls, Inc.; Sunbury-on-Thames; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Pension plan (up to 7% employer match)

Life assurance

Employee assistance program

Referral scheme

25 days annual leave (pro-rated in...)

Holiday Purchase Scheme

Job summary

Johnson Controls is seeking a Subscriber Installation Planner in Sunbury-on-Thames with a 37.5 hour work week. The role supports installation operations by coordinating schedules, bookings and ensuring a smooth customer experience.

Full training is provided in a fast-paced team environment. Responsibilities include planning workloads, coordinating appointments, and collaborating with Field Line Managers to resolve scheduling issues, while maintaining high service standards and excellent

Qualifications

• Strong customer service focus.
• Confident using computers and willing to learn new systems.
• Proactive, positive attitude with a willingness to learn.
• Good organisational and communication skills.

Responsibilities

• Plan and schedule installation workloads to maximise efficiency.
• Coordinate appointments and support customer bookings.
• Work closely with Field Line Managers to resolve scheduling issues.
• Provide administrative support to keep operations running smoothly.
• Help identify and resolve potential issues before they impact service.

Skills

Customer service

Organisational skills

Communication skills

IT literacy

Job description

Job Title: Installation Planner
Hours: 37.5 - Monday-Friday
Location: Sunbury-on-Thames (role will be relocating to Addlestone in the long-term)
We’re looking for an organised and proactive Subscriber Installation Planner to support our installation operations. You’ll play a key role in coordinating schedules, keeping appointments on track, and ensuring a smooth customer experience.

Full training will be provided, making this a great opportunity for someone keen to develop in a fast‑paced, team-focused environment.

What we offer

• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave (pro-rated in hours)
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
  • Pension plan (up to 7% employer match)
  • Life assurance
  • Employee assistance program
  • Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities

What you’ll do

• Plan and schedule installation workloads to maximise efficiency
• Coordinate appointments and support customer bookings
• Work closely with Field Line Managers to resolve scheduling issues
• Provide administrative support to keep operations running smoothly
• Help identify and resolve potential issues before they impact service

What we’re looking for

• Strong customer service focus
• Confident using computers and willing to learn new systems
• Proactive, positive attitude with a willingness to learn
• Good organisational and communication skills

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission‑critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real‑world results and help move society forward.

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