Inside Sales Pro: Sell, Upsell & Onboard Clients

Achilles-Group-Limited; Belfast City District; On-site; GBP 27,000 - 48,000; Full time

Benefits offered by this job

Pension or retirement benefits

Health insurance cover

Paid Annual Leave / PTO

Charity / Volunteering Day

Family friendly policies

Flexible working practices

Job summary

Achilles-Group-Limited in Belfast is seeking an Inside Sales Executive to be the first point of contact for new leads, converting prospects into customers and providing a smooth onboarding journey. The role also involves converting customers with expired subscriptions and driving revenue through cross-selling and upselling.

You will manage renewals, achieve sales objectives, and support campaigns to onboard suppliers while maintaining high levels of customer satisfaction and service quality.

Qualifications

• No mandatory qualifications required

Responsibilities

• Sell Achilles products & services to prospective customers
• Cross-sell & upsell to maximise revenue opportunities
• Manage annual subscription renewals for designated accounts
• Achieve monthly, quarterly and annual sales objectives
• Follow up on database mail shots by phone to establish sales leads
• Support buyer-led campaigns to onboard new suppliers
• Build rapport with customers and recommend solutions for expired suppliers
• Proactively review customer accounts to maximise value from subscriptions
• Promote usage within supplier organisations through reporting and insights
• Maintain optimum customer experience & satisfaction
• Advise customers on steps to achieve greater visibility & value (profile, data, updates, events, training tools)
• Recommend additional products/services to add value
• Manage win-back process for lapsed subscriptions
• Maintain CRM (MS Dynamics) with customer info, log, pipeline stage and notes
• Create customer profiles within CRM by asking questions to identify needs and growth plans
• Attend monthly team meetings to discuss issues, suggestions and improvements
• Participate in morning huddles to set daily objectives
• Work within corporate standards and policies
• Develop new skills through formal training and coaching

Job description

Achilles-Group-Limited in Belfast is seeking an Inside Sales Executive to be the first point of contact for new leads, converting prospects into customers and providing a smooth onboarding journey. The role also involves converting customers with expired subscriptions and driving revenue through cross-selling and upselling.

You will manage renewals, achieve sales objectives, and support campaigns to onboard suppliers while maintaining high levels of customer satisfaction and service quality.