Customer Care Advisor

Lyreco Group; Telford; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

31 days holiday including bank"s

Company pension and life assurance

2 volunteering days per year

Employee referral scheme

Career break after 3 years

Learning and development opportunities

Job summary

Lyreco Group in Donnington Wood, Telford, is seeking a Customer Care Advisor to deliver a positive, professional experience across every interaction. You'll handle enquiries, resolve issues and support sales teams, contributing to a high level of customer satisfaction.

The role is office-based, full-time, with standard hours Monday to Friday, 9:00am–5:30pm, and a competitive salary. Experience in customer service, good IT skills (SAP a bonus) and a proactive approach are prized.

Qualifications

• Previous experience in a customer service or customer care role.
• Excellent communication skills and a confident, friendly telephone manner.
• A proactive approach to problem-solving.
• Strong organisational skills and attention to detail.
• Ability to manage multiple enquiries in a fast-paced environment.
• Team-focused attitude and willingness to support colleagues.

Responsibilities

• Delivering a positive and professional customer experience across every interaction.
• Handling customer enquiries, providing information and resolving issues efficiently.
• Building strong relationships with customers and internal teams.
• Maintaining accurate and up-to-date customer records.
• Supporting our field-based and internal sales teams with customer enquiries.
• Identifying opportunities to promote relevant products and offers.
• Managing your workload effectively to meet deadlines and service expectations.

Skills

Excellent communication

Friendly telephone manner

Problem-solving

Organisational skills

Team focus

Attention to detail

Tools

SAP

IT skills

Job description

Customer Care AdvisorLocation: Donnington, Telford

Salary: £26,227.50 per annum

Hours: Monday to Friday, 9:00am - 5:30pm

Contract: Full-time, Permanent

Working Pattern: Office-based Be the person who makes a difference to our customers. Great customer service isn't just about answering questions. It's about listening, finding solutions and making every interaction count. At Lyreco, we're looking for a friendly, confident and customer-focused Customer Care Advisor to join our team in Donnington Wood, Telford. You'll be the first point of contact for our customers, helping with enquiries, resolving issues and ensuring they receive the excellent service we're known for. If you enjoy helping people, thrive in a busy environment and take pride in getting things right, we'd love to hear from you.

What you’ll be doing

• Delivering a positive and professional customer experience across every interaction.
• Handling customer enquiries, providing information and resolving issues efficiently.
• Building strong relationships with customers and internal teams.
• Maintaining accurate and up-to-date customer records.
• Supporting our field-based and internal sales teams with customer enquiries.
• Identifying opportunities to promote relevant products and offers.
• Managing your workload effectively to meet deadlines and service expectations.

What we’re looking for

• Previous experience in a customer service or customer care role.
• Excellent communication skills and a confident, friendly telephone manner.
• A positive, proactive approach to problem-solving.
• Strong organisational skills and attention to detail.
• The ability to manage multiple enquiries in a fast-paced environment.A team-focused attitude and willingness to support colleagues.
• Good IT skills and confidence using computer systems.

Experience using SAP would be an advantage, but isn't essential.

What’s in it for you?

At Lyreco, we believe in recognising and supporting our people. Alongside a competitive salary, you’ll receive:

• 31 days' holiday, including bank holidays, increasing to 38 days with service.
• Company pension and life assurance scheme.
• 2 fully paid volunteering days each year to support your local community.
• Employee referral scheme.
• Opportunity for a career break after 3 years' service.
• Opportunities to learn, develop and grow your career.

Why join Lyreco?

At Lyreco, we believe in empowering people to create great. Whether that’s delivering an exceptional customer experience, supporting your colleagues or developing your own career, we want everyone to have the opportunity to make a difference. You’ll be joining a supportive team where your ideas are valued, your contribution matters and you’re encouraged to learn, grow and succeed. We’re committed to creating an inclusive workplace where everyone feels respected, supported and able to be themselves. We also take our responsibility towards our people, communities and the environment seriously.

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