Customer Care Advisor

Lyreco Group; Halford CP; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

31 days holiday

Work from home

Pension scheme

Cycle to work

Retail vouchers

Eye care vouchers

Volunteer days

Career development

Referral scheme

Long service awards

Career break

Sports club

Company values

Job summary

Lyreco is seeking a Customer Care Advisor at our Donnington Wood Head Office in Telford. You’ll be the first point of contact for customers, handling enquiries and resolving issues to deliver excellent service.

This is a full-time office-based role with a salary of £26,227.50 per annum and standard hours. You’ll build strong relationships, maintain records, support field and internal sales teams, and look for opportunities to promote products.

Qualifications

• Experience in a customer service or customer care role.
• Excellent communication and a friendly telephone manner.
• A proactive approach to problem-solving.
• Strong organisational skills and attention to detail.
• Ability to manage multiple enquiries in a fast-paced environment.
• Team-oriented and willing to support colleagues.
• Good IT skills and confidence with computer systems.

Responsibilities

• Delivering a positive and professional customer experience across every interaction.
• Handling customer enquiries, providing information and resolving issues efficiently.
• Building strong relationships with customers and internal teams.
• Maintaining accurate and up-to-date customer records.
• Supporting our field-based and internal sales teams with customer enquiries.
• Identifying opportunities to promote relevant products and offers.
• Managing your workload effectively to meet deadlines and service expectations.

Skills

Customer service

Telephone support

Problem solving

Organisational skills

Team player

IT skills

SAP experience

Job description

Customer Care Advisor

Location: Donnington, Telford
Salary: £26,227.50 per annum
Hours: Monday to Friday, 9:00am – 5:30pm
Contract: Full-time, Permanent
Working Pattern: Office-based

Ready to create something great?

At Lyreco, we’re about empowering people to create great – and we’re looking for a Customer Care Advisor to join our team in the Head Office in Donnington Wood, Telford.

You’ll be the first point of contact for our customers, helping with enquiries, resolving issues and ensuring they receive the excellent service we’re known for.

What you’ll be doing as a Customer Care Advisor

• Delivering a positive and professional customer experience across every interaction.
• Handling customer enquiries, providing information and resolving issues efficiently.
• Building strong relationships with customers and internal teams.
• Maintaining accurate and up-to-date customer records.
• Supporting our field-based and internal sales teams with customer enquiries.
• Identifying opportunities to promote relevant products and offers.
• Managing your workload effectively to meet deadlines and service expectations.

What we’re looking for as a Customer Care Advisor

We’re looking for someone who genuinely enjoys helping customers and takes ownership of delivering great service.

You’ll ideally have:

• Previous experience in a customer service or customer care role.
• Excellent communication skills and a confident, friendly telephone manner.
• A positive, proactive approach to problem-solving.
• Strong organisational skills and attention to detail.
• The ability to manage multiple enquiries in a fast-paced environment.
• A team-focused attitude and willingness to support colleagues.
• Good IT skills and confidence using computer systems.
• Experience using SAP would be an advantage but isn’t essential.

What you’ll get

Alongside a salary of £26,227.50 per annum, you’ll receive:

• 31 days holiday, inclusive of bank holidays.
• Ability to work from home, 2 days from home after probation period.
• Pension & Life Assurance Scheme.
• Opportunity to participate in the Cycle to Work Scheme, access retail vouchers and eye care vouchers.
• 2 fully paid community volunteering days each year.
• Grow Our Own Talent Programme – promoting internal career development.
• Referral Scheme.
• Long Service Awards – to celebrate your career milestones.
• Opportunity for career break – after 3 yrs of service
• Sports & Social Club – access to discounted trips and excursions.
• All Work to Company Values: Passion, Respect, Agility, Excellence.

Create great with us

At Lyreco, Empowering people to create great is more than our EVP. We want our people to have the opportunity to contribute, develop, share ideas and make an impact.

As a diverse and forward‑thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community. We’re committed to the wellbeing of all our staff and to the sustainability of our environment.

Lyreco prides itself on being an inclusive employer. We value and celebrate equality in opportunities, and we welcome applications from people who reflect the diversity of our communities.