Inquest and Claims Administrator

Imperial College Healthcare NHS Trust; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Greater London is looking for an Administrative Legal Support role. You will provide essential support to the legal department, managing data, coordinating legal activities, and assisting with claims. Applicants should have a diploma, qualification in Law, and experience in a legal or healthcare setting. This position offers a rewarding career, with opportunities for professional growth and a supportive team environment.

Benefits

Career development

Flexible working

Staff recognition scheme

Optional benefits including Cycle to Work

Qualifications

• Evidence of continued learning/development.
• Experience in a legal department.
• Ability to handle patients' records sensitively.

Responsibilities

• Maintain accurate data management and coordination.
• Manage shared inbox and prioritize incoming work.
• Assist with inquests and coordinate statements.

Skills

PC literate in Word, Excel, and MS Outlook

Good standard of written English

Basic understanding of legal claims

Understanding of NHS Resolution role

Knowledge of inquests and Coroner's Rules

Education

Diploma/foundation degree level

Qualification in Law

Tools

Datix

NHSR Claims Wizard

Job description

The aim of this role is for you to provide a high-quality, reliable, and truly impactful administrative and legal support service to our dynamic Legal Department. As a key member of the team, you will play an essential part in ensuring the smooth, efficient, and professional day-to-day running of our legal function. This is a fantastic opportunity for you to become deeply involved in the operational heart of our legal service supporting complex administrative processes, helping coordinate vital legal activities, and assisting colleagues across the department with the organised, timely, and effective management of claims, inquests, and other important casework.

In this role, you won't just be completing tasks you'll be contributing to a service that protects the organisation, supports informed decision-making, and makes a real difference. If you are motivated, detail-driven, and excited by the chance to grow within a supportive and highly skilled team, this position offers an engaging and rewarding career path designed for your success.

Main duties of the job

• In this role, you will play a vital part in keeping Legal Services running smoothly by ensuring accurate data management, effective coordination, and timely support across all areas of the department.
• You will enter and maintain detailed information on Datix and other legal databases, recording all clinical negligence, personal injury and inquest cases, and working with the Datix team to ensure the system supports the needs of the service.
• You will also manage key information resources, liaising with managers and other departments ensuring reports are up to date and useful for analysing trends.
• You will help prioritise incoming work to meet strict legal deadlines, managing the shared inbox, escalating urgent matters, preparing documents and maintaining clear communication with staff, clinicians, external solicitors and NHS Resolution.
• The role includes gathering records and evidence for new claims, assisting with disclosure, coordinating with Medical Records, and ensuring NHS Resolution receives all required information.
• You will support ongoing cases, help facilitate learning reviews, and ensure Datix is complete and accurate.
• You will also assist with inquests and other legal queries by coordinating statements, chasing documents and managing requests from the Coroner's Office.
• You will act as a first point of contact for the department, handling calls professionally, directing enquiries and supporting the team's on-site presence.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education/ Qualifications

• Evidence of diploma/foundation degree level
• Evidence of continued learning/development
• Qualification in Law

Experience

• Experience of working within a legal department or similar service
• Experience of using Datix
• Experience of using NHSR Claims Wizard
• Experience of working in the healthcare Sector
• Knowledge and use of hospital IT systems.
• Ability to be tactful, empathetic and sensitive in handling patients' records

Skills/Knowledge/ Abilities

• PC literate in Word, Excel and MS Outlook/Intranet/Internet
• Good standard of written English
• Basic understanding of legal claims
• Understanding of NHS Resolution role and reporting criteria.
• Knowledge of Inquests/Coroner's Rulesq3
• Knowledge of the Court process

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.