Infrastructure Technician

Fujitsu; Basingstoke; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global technology company in Basingstoke is seeking an Infrastructure Technician to provide 24/7 support within their Shared Service. Your responsibilities include monitoring events, managing incidents through ITSM toolsets like Jira and ServiceNow, and deploying security patches. The role requires strong IT infrastructure experience and willingness to obtain high-level security clearance. Attractive benefits include 26 days annual leave, double matching pension contributions, and flexible working options.

Benefits

26 Days annual leave plus public holidays

Double matching contributions up to 10% pension

Life assurance

Companywide incentive plans

Flexible benefits such as increased holidays

Employee discounts

Employee assistance programme / virtual GP

Qualifications

• Experience in IT infrastructure support roles.
• Able to work on a shift pattern including nights and weekends.
• Eligible and willing to obtain high-level security clearance.

Responsibilities

• Monitor notifications and events generated by automated systems.
• Log, triage, and assign incidents using ITSM toolsets.
• Manage and resolve problems within agreed SLAs.
• Deploy security patches to Microsoft server environments.
• Participate in Change Management activities.
• Action service requests from customers.

Skills

Active Directory (DHCP/DNS/GPO)

Windows Server 2019, 2022 & RDS

VMware ESXi and VMware vCenter

Core routing and switching using Cisco IOS and JUNOS

Cisco Firepower and Cisco ASA firewalls

Anti-Virus management and reporting, Trellix EPO maintenance

Supporting secure IT infrastructures

Zabbix, ECK monitoring toolsets

Fujitsu Primergy servers

NetApp

Veeam backup and restore

Awareness of ITSM toolsets, Jira Service Management and ServiceNow

Patch management

WSUS toolset knowledge

Juniper Apstra

Job description

Infrastructure Technician

Location: Basingstoke (BSN01)

Due to the nature of our support requirements this is an office-based role

Our purpose is to make the world more sustainable by building trust in society through innovation. As an Infrastructure Technician you will contribute to this by supporting and augmenting the existing Shared Service to provide infrastructure support on a 24/7 shift pattern.

Your role will involve:

• Event Management: Monitor Notifications and Events generated by automated systems and act as required when particular events/notifications occur.

• Incident Management: Incident logging, triage and assignment on multiply ITSM toolsets such as Jira Service Management and ServiceNow. Manage the Incident to resolution in conjunction with the 3rd parties, keeping the Service Desk record in both Toolsets updated in accordance with agreed Work Instruction and assign any escalations to 3rd Line and / or Service Management.

• Support Service Management on the reporting of incidents

• Problem Management: Will manage, monitor and resolve Problems in accordance with agreed SLA's

• Patch and Signature Deployment: Deployment of monthly security patches to Microsoft server environments using the Microsoft WSUS toolset and regular signature deployments for tools such as Trellix and Tenable.

• Change Management: Support and participate as required in all Change Management Activities

• Request Fulfilment: Will receive and action Service Requests from customer; changes including add, change or remove access from secure environments.

Your transferable skills and experience:

• Active Directory (DHCP/DNS/GPO)

• Windows Server 2019, 2022 & RDS

• VMware ESXi and VMware vCenter

• Core routing and switching using Cisco IOS and JUNOS

• Cisco Firepower and Cisco ASA firewalls

• Anti-Virus management and reporting, Trellix EPO maintenance

• Supporting secure IT infrastructures

• Zabbix, ECK monitoring toolsets

• Fujitsu Primergy servers

• NetApp

• Veeam backup and restore

• Awareness of ITSM toolsets, Jira Service Management and ServiceNow

• Patch management

• WSUS toolset knowledge

• Juniper Apstra

Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in Infrastructure Support this could be the next opportunity for you.

Due to the role requirements you will need to be eligible and willing to obtain a high level of security clearance.

Expected working

This is a 24/7 role which is based on a rolling 4 days on 4 days off (alternating Days and Nights). Each shift is 10.5 hrs to fulfil 37 hours per week. This could be on an early or late start, rotated as directed by service delivery/team lead.

Your benefits:

26 Days annual leave plus public holidays (3 flexible)

Pension – Double matching contributions of up to 10%

Life assurance

Companywide incentive plans

Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)

Perks at work – employee discounts

Employee assistance programme / virtual GP

Work Your Way is our approach to flexible working – this is available from day 1 of joining

Recruitment process

The recruitment process consists of a one stage interview.

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role. Email [e-mail] if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer:

Not only are we a certified Disability Confident Leader , a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric:

Our hybrid work environments enable you to Be Completely You.Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion

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