Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Bath; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company in Bath as an Infrastructure Support Engineer, where you'll support critical infrastructure operations. Work in a high-performing team to resolve network incidents and ensure service continuity. Enjoy diverse career opportunities and a commitment to inclusivity.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts through Telent Reward scheme

Qualifications

• Experience supporting Enterprise and Service Provider Networks in a NOC environment.

Responsibilities

• Handle incoming phone calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

Tools

Microsoft Office

Job description

Infrastructure Support Engineer (Previous Relevant Experience is Required)

Client: Telent

Location: Bath, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Details

Join our Engineering Team at Telent, where you'll be empowered to innovate and drive common solutions, working closely with technical experts committed to making an impact. Be part of a high-performing team handling complex and critical work, helping to build and maintain the nation's critical infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incidents are resolved according to procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming phone calls and emails, responding in line with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Allocate/despatch tickets to technical support, field engineering groups, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management, liaising with traffic management providers, regional control teams, and field resources.
7. Communicate with customers to provide updates on network incidents.
8. Coordinate with utility companies regarding power loss issues affecting the network.

Candidate Profile:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise at all levels of seniority.
• Good understanding of Microsoft Office packages.

What We Offer:

A diverse career at Telent across many sectors, roles, technologies, and clients, providing opportunities for development and skill enhancement. We are committed to an inclusive culture that values diversity and ideas, fostering an environment where everyone can thrive.

Additional Benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts through Telent Reward scheme on cinema, restaurants, and shopping.

Learn More:

Watch our Telent Video to learn more about us!

We promote diversity and inclusion, ensuring everyone feels they belong, can be themselves, and reach their full potential. Our teams reflect the diverse communities we serve.