Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as an Infrastructure Support Engineer in Coventry. You will be part of a high-performing team managing critical tasks to ensure the nation's infrastructure remains connected and secure. Responsibilities include handling customer communications, creating incident tickets, and coordinating with various teams to resolve issues effectively. The role requires strong communication skills and experience in diagnostics within a NOC environment. The company values diversity and offers a range of benefits, including a generous holiday policy and a pension scheme.

Benefits

34 days holiday with buy/sell options

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Experience in a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in accordance with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Infrastructure Support Engineer (Previous Relevant Experience is Required), Coventry

Client: Telent

Location: Coventry, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop common solutions, working closely with technical experts committed to impactful work. Be part of a high-performing team managing complex, critical tasks to keep the nation's infrastructure connected and secure 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working in a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding in accordance with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Allocate/despatch tickets to support and engineering teams, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management, liaising with providers, control teams, and field resources.
7. Communicate incident updates to customers.
8. Coordinate with utility companies regarding power-related network issues.

Candidate Profile:

Previous experience supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Strong communication skills, capable of liaising at all levels.
• Proficiency with Microsoft Office applications.

What We Offer:

A diverse career across sectors, roles, technologies, and clients, with opportunities to develop new skills and make an impact. We value and foster an inclusive culture that celebrates diversity and encourages authenticity.

Additional Benefits:

• 34 days holiday (including public holidays), with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Reward scheme.

About Telent:

Learn more via our Telent Video! We are committed to diversity and inclusion, creating an environment where everyone can thrive and be themselves. Our teams reflect the diverse communities we serve.