Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a NOC Technician, where you'll support critical infrastructure operations. You'll manage incidents, coordinate with teams, and ensure service excellence in a 24/7 environment. Enjoy a career with diverse opportunities and benefits.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema and restaurants

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Experience in a NOC environment.

Responsibilities

• Handle incoming phone calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage Incident tickets, ensuring updates are regular and comprehensive.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Job Description:

When you join our Engineering Team at Telent, you'll be empowered to innovate and drive common solutions, working closely with technical experts who are proud of the impact their work makes. Come join a high-performing team doing complex and critical work. Help build and keep the nation's critical infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician will be required to work to provide administrative support to the NOC engineering team, assisting in ensuring all incidents are resolved according to procedures and meeting contractual KPIs. The role involves working as part of a 24/7, 365-day shift rota.

What you’ll do:

1. Handle incoming phone calls and emails, responding in line with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Allocate/despatch tickets to technical support, field engineering groups, and other service providers.
5. Manage Incident tickets, ensuring updates are regular and comprehensive.
6. Organise traffic management, coordinating with traffic management providers, regional control teams, and field resources.
7. Liaise with customers to provide updates on network incidents.
8. Coordinate with utility companies regarding power loss issues affecting the network.

Who you are:

You will have previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Good communication skills and ability to liaise with people at all levels of seniority.
• A good understanding of Microsoft Office packages.

What we offer:

A career at Telent can span many sectors, roles, technologies, and clients, providing opportunities to develop, learn new skills, and make an impact. We are growing, and we rely on our dedicated team to deliver.

We foster an inclusive culture that values diversity and encourages everyone to be themselves and thrive at work.

The additional benefits with this role:

• 34 days holiday, including public holidays, with options to buy or sell days annually, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We’re committed to creating an environment that champions diversity and inclusion, where everyone feels they belong, can be themselves, and is empowered to reach their full potential. People are at the heart of our business, and we believe our teams should reflect the diverse backgrounds of the communities we serve.