Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Sheffield; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as an Infrastructure Support Engineer, where you'll innovate and develop solutions within a high-performing team. You'll manage critical infrastructure, ensuring connectivity and protection 24/7 while providing essential support to the NOC engineering team.

Benefits

34 days holiday (including public holidays) with buy/sell options

Company pension scheme

Family-friendly policies

Occupational health and wellbeing support

Discounts on cinema, dining, and shopping through Telent Rewards

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Responsibilities

• Handle incoming calls and emails, respond according to KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

Tools

Microsoft Office

Job description

Infrastructure Support Engineer (Previous Relevant Experience Required), Sheffield, South Yorkshire

Client: Telent

Location: Sheffield, South Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working with technical experts committed to making an impact. Be part of a high-performing team managing complex, critical infrastructure to ensure connectivity and protection 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, respond according to KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Assign tickets to support teams and service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with providers, control teams, and field resources.
• Communicate with customers about network incidents.
• Coordinate with utility companies regarding power-related network issues.

Who you are:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Good communication skills and ability to liaise at all levels.
• Proficiency with Microsoft Office.

What we offer:

A diverse career across sectors, roles, technologies, and clients, with opportunities for growth and learning. We foster an inclusive culture that values diversity and individual authenticity.

Additional benefits:

• 34 days holiday (including public holidays) with buy/sell options, or 26 days plus holidays.
• Company pension scheme.
• Family-friendly policies.
• Occupational health and wellbeing support.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn more about Telent:

Watch our Telent Video!

We are committed to diversity and inclusion, aiming for a workforce that reflects the communities we serve, where everyone can thrive and be themselves.