Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Lincoln; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the UK is seeking an Infrastructure Support Engineer to join their high-performing team. This role involves providing administrative support in a 24/7 NOC environment, ensuring incident resolution aligns with procedures and KPIs. The ideal candidate will have experience in supporting networks and strong communication skills. Opportunities for career development and various benefits are offered.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Strong communication skills and ability to liaise at all levels.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets based on customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

Education

Experience with 1st Line diagnostics

Tools

Microsoft Office

Job description

Infrastructure Support Engineer (Previous Relevant Experience is Required), Lincoln

This role at Telent offers an opportunity to join a high-performing engineering team responsible for maintaining the nation's critical infrastructure. The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The position involves working in a 24/7, 365-day shift rota.

Responsibilities:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets based on customer reports.
• Action Service Requests.
• Allocate and dispatch tickets to technical support, field engineering, and other service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with relevant providers and teams.
• Communicate with customers about network incidents.
• Collaborate with utility companies during power-related network issues.

Qualifications:

• Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.
• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise at all levels of seniority.
• Proficiency in Microsoft Office.

What We Offer:

Opportunities for career development across various sectors, roles, and technologies. We value diversity and inclusivity, fostering an environment where everyone can thrive.

Additional Benefits:

• 34 days holiday including public holidays, with options to buy or sell days.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme.

Learn More:

Watch the Telent Video to learn more about us.

We are committed to creating a diverse and inclusive environment where everyone feels valued and empowered.