Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Bradford; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as an Infrastructure Support Engineer in Bradford, where you will innovate and develop solutions while supporting the NOC engineering team. This role involves handling incident resolution and ensuring connectivity and security of critical infrastructure 24/7. You will work closely with technical experts and be part of a high-performing team, with opportunities for skill development and a commitment to diversity and inclusion.

Benefits

34 days holiday

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks.
• Experience in a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Infrastructure Support Engineer (Previous Relevant Experience is Required), Bradford

Client:

Telent

Location:

Bradford, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts. Be part of a high-performing team handling complex and critical work, helping to maintain the nation's critical infrastructure connectivity and security 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate and dispatch tickets to technical support, field engineering, and other service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with providers, control teams, and field resources.
• Communicate incident updates to customers.
• Coordinate with utility companies regarding power-related network issues.

Who you are:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Good communication skills and ability to liaise with all levels of seniority.
• Proficiency with Microsoft Office packages.

What we offer:

A career at Telent offers opportunities across many sectors, roles, technologies, and clients, fostering skill development and impact. We value an inclusive culture that respects diversity and encourages authentic self-expression and growth.

Additional benefits:

• 34 days holiday, including public holidays, with options to buy or sell days, or 26 days plus holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Rewards scheme.

Learn more about Telent:

Click here for the Telent Video!

We are committed to diversity and inclusion, creating an environment where everyone feels they belong, can be themselves, and reach their full potential. Our teams reflect the diverse communities we serve.