Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; York; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as an Infrastructure Support Engineer in York, where you'll be part of a high-performing team dedicated to maintaining critical infrastructure. The role involves providing administrative support to the NOC engineering team and ensuring incident resolution aligns with KPIs. You'll handle customer communications, create incident tickets, and coordinate with various stakeholders. This position offers opportunities for skill development and promotes an inclusive culture.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema and shopping

Qualifications

• Prior experience supporting Enterprise and Service Provider Networks.
• Experience in 1st Line diagnostics and incident resolution.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

Tools

Microsoft Office

Job description

Infrastructure Support Engineer (Previous Relevant Experience is Required), York

Client: Telent

Location: York

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts committed to making a significant impact. Be part of a high-performing team handling complex, critical work to maintain the nation's critical infrastructure connectivity and security 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. This role involves working on a 24/7, 365-day shift rota.

What you’ll do:

1. Handle incoming calls and emails, responding according to KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Assign tickets to technical support, field engineers, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management activities, liaising with providers, regional control, and field resources.
7. Communicate with customers regarding network incidents.
8. Coordinate with utility companies during power-related network issues.

Who you are:

You have prior experience supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise at all levels of seniority.
• Proficiency with Microsoft Office packages.

What we offer:

A career at Telent offers opportunities across various sectors, roles, technologies, and clients, fostering skill development and impactful work. We value our team's growth and commitment.

We promote an inclusive culture that respects and celebrates diversity, enabling everyone to thrive and be themselves at work.

The additional benefits with this role:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping via Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We are dedicated to fostering a diverse and inclusive environment where everyone feels valued, can be themselves, and reach their full potential. Our teams reflect the diverse communities we serve.