Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Northampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking an Infrastructure Support Engineer to join their Engineering Team in Northampton. The role involves providing administrative support in a Network Operations Centre, ensuring incident resolution and managing critical infrastructure. Candidates should have experience in 1st Line diagnostics and strong communication skills. The position offers diverse career opportunities and a supportive work environment.

Benefits

34 days holiday with buy/sell options

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Infrastructure Support Engineer (Previous Relevant Experience is Required), Northampton

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts committed to impactful work. Be part of a high-performing team managing complex and critical infrastructure, ensuring connectivity and protection of the nation's critical infrastructure 24/7.

Role Overview:

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution in line with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding according to KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Allocate/despatch tickets to technical support, field engineering, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management with providers, control teams, and field resources.
7. Communicate with customers about network incidents.
8. Coordinate with utility companies regarding power-related network issues.

Candidate Profile:

Previous experience supporting Enterprise and Service Provider Networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise at all levels.
• Proficiency with Microsoft Office.

What We Offer:

A diverse career across sectors, roles, and technologies, with opportunities for development and skill enhancement. We foster an inclusive culture that values diversity and encourages authenticity and growth.

Additional Benefits:

• 34 days holiday (including public holidays) with buy/sell options, or 26 days plus holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Reward scheme.

Learn More:

Watch the Telent Video here.

We are committed to diversity and inclusion, creating an environment where everyone can thrive and be themselves. Our teams reflect the diverse communities we serve.