Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; High Wycombe; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company as an Infrastructure Support Engineer in High Wycombe, where you will be part of a high-performing team managing critical infrastructure. Your role will involve supporting network operations, ensuring incident resolution, and liaising with customers and providers. This position offers a dynamic work environment with opportunities for skill development and diversity.

Benefits

34 days holiday with buy/sell options

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Experience supporting Enterprise and Service Provider Networks, preferably in a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Infrastructure Support Engineer (Previous Relevant Experience is Required), High Wycombe

Client:

Telent

Location:

High Wycombe, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions, working with technical experts committed to impactful work. Be part of a high-performing team managing complex and critical infrastructure, ensuring connectivity and protection 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working in a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding according to KPIs.
• Create network incident tickets from customer reports.
• Action Service Requests.
• Allocate and dispatch tickets to support and engineering teams, and service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with providers, control teams, and field resources.
• Communicate with customers about network incidents.
• Coordinate with utility companies regarding power issues affecting the network.

Who you are:

Experience supporting Enterprise and Service Provider Networks, preferably in a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills for liaising at all seniority levels.
• Proficiency with Microsoft Office packages.

What we offer:

A career at Telent offers opportunities across sectors, roles, and technologies, fostering skill development and impact. We value diversity and inclusion, encouraging everyone to thrive and be themselves at work.

The additional benefits include:

• 34 days holiday (including public holidays) with buy/sell options, or 26 days plus holidays.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn more about Telent:

Watch our Telent Video!

We are committed to diversity and inclusion, creating a welcoming environment where everyone can reach their potential. Our teams reflect the diverse communities we serve.