Infrastructure Support Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Hemel Hempstead; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in Hemel Hempstead seeks an Infrastructure Support Engineer to provide critical support in network operations. The role involves managing incident tickets, coordinating with teams, and ensuring effective communication with customers. The ideal candidate will have experience in a NOC environment and strong communication skills. Benefits include generous holiday, health support, and a commitment to diversity.

Benefits

34 or 26 days of holiday

Pension scheme

Family-friendly policies

Health support

Discounts through the Telent Reward scheme

Qualifications

• Previous experience supporting enterprise and service provider networks, preferably within a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st line diagnostics

Tools

Microsoft Office

Job description

Infrastructure Support Engineer (Previous Relevant Experience is Required), Hemel Hempstead

This role is with Telent, supporting critical infrastructure through network operations. The NOC Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and KPIs. The position involves working in a 24/7 shift rota.

Responsibilities:

1. Handle incoming calls and emails, responding in line with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Assign tickets to support teams and service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management with relevant providers and teams.
7. Communicate incident updates to customers.
8. Collaborate with utility companies during power-related network issues.

Candidate Profile:

Previous experience supporting enterprise and service provider networks, preferably within a NOC environment.

Key Requirements:

• Experience with 1st line diagnostics and incident resolution.
• Strong communication skills across all levels.
• Proficiency in Microsoft Office.

What We Offer:

Opportunities for growth across sectors, roles, and technologies. An inclusive culture that values diversity and individual contribution. Benefits include 34 or 26 days of holiday, pension scheme, family-friendly policies, health support, and discounts through the Telent Reward scheme.

About Telent:

Learn more through our Telent Video. We are committed to diversity and inclusion, fostering an environment where everyone can thrive and be themselves.